Printer is not able to communicate with the computer
.................................................................................................
108
Problems when copying or scanning
....................................................................................................................................
108
Wrong printer is attached
..........................................................................................................................................................
108
Updating the printer software
.................................................................................................................................................
108
Bidirectional communication is not established
...............................................................................................................
109
Experiencing poor quality or incorrect output
..................................................................................................................
109
Jams and misfeeds troubleshooting
..........................................................................................................................
110
How to clear and avoid paper jams
........................................................................................................................................
110
Paper jam in the Automatic Document Feeder (ADF)
.....................................................................................................
110
Paper jam in the printer
..............................................................................................................................................................
111
Paper jam in the paper support
...............................................................................................................................................
112
Paper or specialty media misfeeds
.........................................................................................................................................
112
Printer does not feed paper, envelopes, or specialty media
.........................................................................................
113
Banner paper jams
.......................................................................................................................................................................
113
Paper continues to jam
...............................................................................................................................................................
114
Copy troubleshooting
.....................................................................................................................................................
114
Copier does not respond
...........................................................................................................................................................
114
Scanner unit does not close
......................................................................................................................................................
114
Poor copy quality
..........................................................................................................................................................................
115
Partial document or photo copies
..........................................................................................................................................
116
Scan troubleshooting
......................................................................................................................................................
116
Scanner does not respond
........................................................................................................................................................
116
Scan was not successful
.............................................................................................................................................................
117
Scanning takes too long or freezes the computer
............................................................................................................
117
Poor scanned image quality
.....................................................................................................................................................
117
Partial document or photo scans
............................................................................................................................................
118
Cannot scan to a computer over a network
........................................................................................................................
118
Error messages on the printer display
.......................................................................................................................
119
Alignment Error
.............................................................................................................................................................................
119
Cartridge Error (1102, 1203, 1204, or 120F)
.........................................................................................................................
119
Black Ink Low / Color Ink Low / Photo Ink Low
..................................................................................................................
120
Clear Carrier Jam
...........................................................................................................................................................................
120
Cover Open
.....................................................................................................................................................................................
120
Error 1104
........................................................................................................................................................................................
120
Left Cartridge Error / Right Cartridge Error
..........................................................................................................................
121
Left Cartridge Incorrect / Right Cartridge Incorrect
.........................................................................................................
121
Right Cartridge Missing
..............................................................................................................................................................
121
Photo size error. Photo must fit on page
. ............................................................................................................................
121
Error messages on the computer screen
..................................................................................................................
122
Clearing error messages
.............................................................................................................................................................
122
Print Cartridge Missing
...............................................................................................................................................................
122
Communication not available
..................................................................................................................................................
122
General Printing Problem
..........................................................................................................................................................
122
Ink Low
.............................................................................................................................................................................................
123
Contents
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