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Lexmark X5410 User's Guide - Page 88

does not print, My Computer, Start, CD-ROM drive, setup.exe

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DISABLE ANTI-VIRUS PROGRAMS 1 Close all open software applications. 2 Disable any anti-virus programs. 3 Double-click the My Computer icon. In Windows XP, click Start to access the My Computer icon. 4 Double-click the CD-ROM drive icon. 5 If necessary, double-click setup.exe. 6 Follow the instructions on the computer screen to install the software. Note: You may enable the anti-virus programs again after the software is successfully installed. UNINSTALL AND REINSTALL SOFTWARE Uninstall the printer software, and then reinstall it. Page does not print These are possible solutions. Try one or more of the following: CHECK MESSAGES If an error message is displayed, see "Error messages on the computer screen" on page 122. CHECK POWER If the light is not on, see "Power button is not lit" on page 86. RELOAD PAPER Remove and then load paper. CHECK INK Check the ink levels, and install new print cartridges if necessary. CHECK CARTRIDGES 1 Remove the print cartridges. 2 Make sure the sticker and tape have been removed. 1 2 3 Reinsert the cartridges. Troubleshooting 88

Section	Page
Contents	3
Introduction	11
Finding information about the printer	11
Operating system notice	14
Safety information	15
Setting up the printer	16
Checking the box contents	16
Setting up the printer for standalone use	17
Understanding the parts of the printer	24
Understanding the control panel	25
Using the control panel	25
Saving settings	27
Installing the printer software	28
Installing the optional XPS driver (Windows Vista users only)	28
Understanding the printer software	29
Turning printing voice notification on or off	31
Security Information	32
General networking	33
What is a network?	33
What you will need to set up the printer on an Ethernet network	33
Installing the printer on an Ethernet network	33
Finding a printer/print server located on remote subnets	34
Tips for using network adapters	34
Checking the port setting	34
Configure network printers	35
Printer does not appear in the list of printers found on the network	35
Check the Ethernet cable	35
Make sure the power is on	35
Make sure that the network is operating properly	35
Make sure the print server has valid network settings	36
Cannot print to the network printer	36
Check the Ethernet cable	36
Make sure the power is on	36
Make sure that the network is operating properly	36
Uninstall and reinstall the software	36
Loading paper and original documents	37
Loading paper	37
Using the automatic paper type sensor	37
Loading envelopes	38
Loading labels	38
Loading greeting cards, index cards, photo cards, and postcards	39
Loading transparencies	39
Loading iron-on transfers	39
Loading custom-size paper	40
Loading banner paper	40
Loading original documents into the Automatic Document Feeder	41
Loading original documents on the scanner glass	43
Printing	44
Printing basic documents	44
Printing a document	44
Printing a Web page	44
Printing photos or images from a Web page	45
Printing multiple copies of a document	45
Printing on both sides of the paper	46
Collating copies	46
Printing the last page first (reverse page order)	47
Printing multiple pages on one sheet (N-Up)	47
Pausing print jobs	47
Canceling print jobs	47
Printing specialty documents	48
Choosing compatible specialty paper types	48
Printing envelopes	48
Printing greeting cards, index cards, photo cards, and postcards	48
Printing a document as a poster	49
Printing an image as a poster	49
Printing a booklet	50
Assembling a booklet	50
Printing on custom-size paper	51
Printing iron-on transfers	51
Printing transparencies	51
Printing a banner	51
Changing printer settings	52
Saving and deleting print settings	52
Resetting printer software to factory default settings	52
Resetting the printer to factory default settings	53
Working with photos	54
Retrieving and managing photos	54
Transferring photos	54
Changing the Lexmark Productivity Studio preferences	55
Editing photos	56
Cropping a photo	56
Rotating a photo	56
Changing the Resolution / Size of a photo	56
Applying One-Click Auto Fixes to a photo	56
Reducing the red-eye effect in a photo	57
Blurring/Sharpening a photo	57
Enhancing a photo	57
Changing the Hue / Saturation of a photo	58
Changing the Gamma Value of a photo or image	58
Despeckling a photo	58
Changing the Brightness / Contrast settings of a photo	58
Applying a color effect to a photo	59
Changing the Exposure setting of a photo	59
Removing wavy patterns from scanned photos, magazines, or newspapers	59
Printing photos	60
Printing photos from a CD or removable storage device using the computer	60
Viewing / Printing photos from the Productivity Studio	60
Printing Photo Packages	61
Creating Photo Greeting Cards	61
Creating and viewing a slideshow	62
Copying	63
Making a copy	63
Copying photos	63
Copying a photo using the computer	64
Adjusting copy quality	65
Making a copy lighter or darker	65
Collating copies using the control panel	65
Repeating an image on one page	66
Enlarging or reducing an image	66
Understanding the Copy menu	67
Modifying the Copy settings	68
Scanning	69
Scanning a document	69
Scanning a document using the computer	69
Scanning text for editing	70
Scanning images for editing	70
Scanning a photo to the Library	71
Scanning multiple photos at one time using the computer	71
Creating a PDF from a scanned item	72
Canceling a scan job	72
Customizing scan settings using the computer	73
Understanding the Scan menu	74
Scanning to a computer over a network	74
Saving a scanned image on the computer	75
Changing the Productivity Studio scan settings	75
Adding a file to an e-mail message	76
Adding a new scanned image to an e-mail message	76
Scanning documents or images for e-mailing	76
Changing the Productivity Studio e-mail screen preferences	77
Maintaining the printer	78
Replacing print cartridges	78
Installing print cartridges	78
Removing a used print cartridge	79
Refilling print cartridges	80
Using genuine Lexmark print cartridges	80
Aligning print cartridges	81
Cleaning the print cartridge nozzles	81
Wiping the print cartridge nozzles and contacts	82
Preserving the print cartridges	83
Cleaning the scanner glass	83
Cleaning the exterior of the printer	83
Ordering supplies	84
Ordering print cartridges	84
Ordering paper and other supplies	84
Troubleshooting	86
Setup Troubleshooting	86
Incorrect language appears on the display	86
Power button is not lit	86
Software does not install	87
Page does not print	88
Solving printer communication problems	89
Understanding Warning levels	89
Removing and reinstalling the software	90
Enabling the USB port	90
Print troubleshooting	91
Improving print quality	91
Poor text and graphic quality	92
Poor quality at the edges of the page	92
Print speed is slow	93
Partial document or photo prints	94
Photo smudges	94
Checking the print cartridges	94
Ink levels seem incorrect	95
Ink levels seem to go down too quickly	95
A blank or incorrect page prints	95
Characters on printout are missing or unexpected	96
Colors on printout are faded or differ from colors on the screen	96
Copied item does not match the original item	97
Glossy photo paper or transparencies stick together	97
Page prints with different fonts	98
Print is too dark or smudged	98
Printed characters are improperly formed or are not aligned correctly	98
Printouts have alternating bands of light and dark print	99
Transparencies or photos contain white lines	99
Vertical straight lines are not smooth	100
White lines appear in graphics or solid black areas	100
Checking the printer status	101
Checking printer readiness	101
Settings are not saved	102
Checking the Spool Settings for banner printing	102
Resolving font problems	102
Printer is busy printing another job	103
Ready or Busy Printing is listed as the status	103
Printing a test page	103
Test page does not print	104
Checking external devices	105
Removing an external print server	105
Cable is not connected, is loose, or is damaged	105
Printer is plugged in but does not print	106
Printer is trying to print to File	106
Printer cannot communicate with computers over peer-to-peer network	106
Printer is not able to communicate with the computer	108
Problems when copying or scanning	108
Wrong printer is attached	108
Updating the printer software	108
Bidirectional communication is not established	109
Experiencing poor quality or incorrect output	109
Jams and misfeeds troubleshooting	110
How to clear and avoid paper jams	110
Paper jam in the Automatic Document Feeder (ADF)	110
Paper jam in the printer	111
Paper jam in the paper support	112
Paper or specialty media misfeeds	112
Printer does not feed paper, envelopes, or specialty media	113
Banner paper jams	113
Paper continues to jam	114
Copy troubleshooting	114
Copier does not respond	114
Scanner unit does not close	114
Poor copy quality	115
Partial document or photo copies	116
Scan troubleshooting	116
Scanner does not respond	116
Scan was not successful	117
Scanning takes too long or freezes the computer	117
Poor scanned image quality	117
Partial document or photo scans	118
Cannot scan to a computer over a network	118
Error messages on the printer display	119
Alignment Error	119
Cartridge Error (1102, 1203, 1204, or 120F)	119
Black Ink Low / Color Ink Low / Photo Ink Low	120
Clear Carrier Jam	120
Cover Open	120
Error 1104	120
Left Cartridge Error / Right Cartridge Error	121
Left Cartridge Incorrect / Right Cartridge Incorrect	121
Right Cartridge Missing	121
Photo size error. Photo must fit on page.	121
Error messages on the computer screen	122
Clearing error messages	122
Print Cartridge Missing	122
Communication not available	122
General Printing Problem	122
Ink Low	123
Out of Memory	123
Out of Paper	123
Fixing a printing failure	123
Paper Jam	123
Multiple All-In-Ones found	124
Color Cartridge replacement required	124
Notices	125
Product information	125
Edition notice	125
UNITED STATES GOVERNMENT RIGHTS	126
Trademarks	126
Licensing notices	126
Federal Communications Commission (FCC) compliance information statement	126
Noise emission levels	127
Product disposal	127
Temperature information	127
Power consumption	127
Product power consumption	127
Power Saver	128
Off mode	128
Total energy usage	128
LEXMARK LICENSE AGREEMENTS	129
MICROSOFT CORPORATION NOTICES	132