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Lexmark XM7270 User Guide - Page 355

Cannot scan from a computer, Partial document or photo scans, Poor scanned image quality

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Troubleshooting 355 Cannot scan from a computer Action Yes Step 1 Go to step 3. Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. No Go to step 2. Does Ready appear before scanning the job? Step 2 Clear the error Turn off the printer, then wait for about 10 seconds, and then turn message. the printer back on. Go to step 3. Is there an error message on the printer display? Step 3 Contact customer Check the cable connections between the printer and the print support. server to make sure they are secure. For more information, see the setup documentation that came with the printer. Tighten the cable connections. Are the cable connections between the printer and the print server secure? Partial document or photo scans Action Yes Check the placement of the document or photo. Contact customer Make sure the document or photo is loaded facedown on the support. scanner glass in the upper left corner. Is the document or photo loaded correctly? No Load the document or photo facedown on the scanner glass in the upper left corner. Poor scanned image quality Action Step 1 Check if an error message appears on the display. Is there an error message on the printer display? Step 2 Check the quality of the original document. Is the quality of the original document satisfactory? Yes Clear the error message. No Go to step 2. Go to step 3. Increase the scan resolution settings for a higher‑quality output.

Section	Page
Contents	2
Safety information	7
Conventions	7
Learning about the printer	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	12
Understanding the basic functions of the scanner	13
Using the ADF and scanner glass	14
Understanding the printer control panel	15
Using the printer control panel	15
Understanding the colors of the Sleep button and indicator lights	15
Understanding the home screen	16
Using the touch-screen buttons	18
Setting up and using the home screen applications	20
Finding the IP address of the printer	20
Finding the IP address of the computer	20
Accessing the Embedded Web Server	20
Customizing the home screen	21
Understanding the different applications	21
Activating the home screen applications	22
Finding information about the home screen applications	22
Setting up Forms and Favorites	22
Setting up Card Copy	23
Using MyShortcut	23
Setting up Multi Send	24
Setting up Scan to Network	24
Setting up Remote Operator Panel	25
Exporting and importing a configuration	26
Additional printer setup	27
Installing internal options	27
Available internal options	27
Accessing the controller board	27
Installing a memory card	31
Installing an optional card	32
Installing an Internal Solutions Port	34
Installing a printer hard disk	39
Removing a printer hard disk	44
Installing hardware options	46
Order of installation	46
Installing optional trays	46
Attaching cables	49
Setting up the printer software	51
Installing the printer software	51
Adding available options in the print driver	51
Networking	52
Preparing to set up the printer on an Ethernet network	52
Preparing to set up the printer on a wireless network	52
Connecting the printer using the Wireless Setup Wizard	53
Connecting the printer to a wireless network using Wi-Fi Protected Setup	54
Connecting the printer to a wireless network using the Embedded Web Server	55
Changing port settings after installing an internal solutions port	55
Setting up serial printing (Windows only)	56
Verifying printer setup	56
Printing a menu settings page	56
Printing a network setup page	57
Loading paper and specialty media	58
Setting the paper size and type	58
Configuring Universal paper settings	58
Loading the 550-sheet tray	58
Loading the 2100-sheet tray	68
Loading the multipurpose feeder	75
Linking and unlinking trays	81
Linking and unlinking trays	81
Creating a custom name for a paper type	81
Assigning a custom paper type	82
Paper and specialty media guide	83
Using specialty media	83
Tips on using card stock	83
Tips on using envelopes	83
Tips on using labels	84
Tips on using letterhead	84
Tips on using transparencies	85
Paper guidelines	85
Paper characteristics	85
Selecting paper	86
Selecting preprinted forms and letterhead	86
Using recycled paper and other office papers	86
Storing paper	88
Supported paper sizes, types, and weights	88
Paper sizes supported by the printer	88
Paper types and weights supported by the printer	90
Paper sizes, types, and weights supported by the output options	90
Printing	93
Printing a document	93
Printing forms	93
Printing from a computer	93
Adjusting toner darkness	93
Printing from a mobile device	94
Printing from a mobile device using Mopria Print Service	94
Printing from a mobile device using Google Cloud Print	94
Printing from a mobile device using AirPrint	94
Printing from a mobile device using Lexmark Print	94
Printing from a flash drive	95
Printing from a flash drive	95
Supported flash drives and file types	96
Printing confidential and other held jobs	97
Storing print jobs in the printer	97
Printing held jobs	98
Modifying confidential print settings	98
Printing information pages	98
Printing a font sample list	98
Printing a directory list	99
Canceling a print job	99
Canceling a print job from the printer control panel	99
Canceling a print job from the computer	99
Copying	100
Making copies	100
Making a quick copy	100
Copying using the ADF	100
Copying using the scanner glass	101
Copying photos	101
Copying on specialty media	101
Copying on transparencies	101
Copying on letterhead	102
Creating a copy shortcut using the printer control panel	102
Customizing copy settings	103
Copying to a different size	103
Making copies using paper from a selected tray	103
Copying different paper sizes	103
Copying on both sides of the paper (duplexing)	104
Reducing or enlarging copies	105
Adjusting copy quality	105
Collating copies	106
Placing separator sheets between copies	106
Copying multiple pages onto a single sheet	107
Creating a custom copy job	107
Placing information on copies	108
Placing a header or footer on pages	108
Placing an overlay message on each page	108
Canceling a copy job	109
Canceling a copy job while the original document is in the ADF	109
Canceling a copy job while copying pages using the scanner glass	109
Canceling a copy job while pages are being printed	109
Understanding the copy options	109
Copy from	109
Copy to	109
Scale	110
Darkness	110
Sides (Duplex)	110
Collate	110
Copies	110
Content	110
Save As Shortcut	111
Using the advanced options	111
E-mailing	112
Setting up the printer to e-mail	112
Setting up the e-mail function	112
Configuring e-mail settings	112
Creating an e-mail shortcut	113
Creating an e-mail shortcut using the Embedded Web Server	113
Creating an e-mail shortcut using the printer control panel	113
E-mailing a document	114
Sending an e-mail using the printer control panel	114
Sending an e-mail using a shortcut number	114
Sending an e-mail using the address book	115
Customizing e-mail settings	115
Adding e-mail subject and message information	115
Changing the output file type	115
Canceling an e-mail	116
Understanding the e-mail options	116
Recipient(s)	116
Subject	116
Message	116
File Name	116
Original Size	116
Resolution	116
Content	116
Save As Shortcut	117
Darkness	117
Send As	117
Page Setup	118
Scan Preview	118
Using the advanced options	118
Faxing	119
Setting up the printer to fax	119
Initial fax setup	119
Choosing a fax connection	120
Setting up fax using a standard telephone line	120
Setting up fax using digital subscriber line	125
Setting up fax using VoIP telephone service	126
Setting up fax using cable modem connection	127
Setting up fax in countries or regions with different telephone wall jacks and plugs	129
Connecting to a distinctive ring service	132
Setting the outgoing fax name and number	132
Setting the date and time	133
Configuring the printer to observe daylight saving time	133
Sending a fax	133
Sending a fax using the printer control panel	133
Sending a fax using the computer	134
Sending a fax using a shortcut number	134
Sending a fax using the address book	135
Sending a fax at a scheduled time	135
Creating shortcuts	136
Creating a fax destination shortcut using the Embedded Web Server	136
Creating a fax destination shortcut using the printer control panel	136
Customizing fax settings	136
Changing the fax resolution	136
Making a fax lighter or darker	137
Viewing a fax log	137
Blocking junk faxes	137
Canceling an outgoing fax	138
Canceling a fax while the original documents are still scanning	138
Canceling a fax after the original documents have been scanned to memory	138
Holding and forwarding faxes	138
Holding faxes	138
Forwarding a fax	139
Understanding the fax options	139
Resolution	139
Darkness	140
Page Setup	140
Content	140
Delayed Send	140
Scan Preview	140
Using the advanced options	141
Scanning	142
Using Scan to Network	142
Scanning to an FTP address	142
Creating shortcuts	142
Creating an FTP shortcut using the Embedded Web Server	142
Creating an FTP shortcut using the printer control panel	143
Scanning to an FTP address	143
Scanning to an FTP address using the printer control panel	143
Scanning to an FTP address using a shortcut number	144
Scanning an FTP using the address book	144
Scanning to a computer or flash drive	144
Scanning to a computer using the Embedded Web Server	145
Setting up Scan to Computer	146
Scanning to a flash drive	146
Understanding the scan options	146
FTP	146
File Name	146
Save As Shortcut	146
Original Size	147
Darkness	147
Resolution	147
Send As	147
Content	147
Page Setup	148
Scan Preview	148
Using the advanced options	148
Understanding the printer menus	149
Menus list	149
Paper menu	150
Default Source menu	150
Configure MP menu	150
Paper Size/Type menu	151
Substitute Size menu	154
Paper Texture menu	154
Paper Weight menu	156
Paper Loading menu	158
Custom Types menu	159
Custom Names menu	159
Custom Scan Sizes menu	160
Custom Bin Names menu	160
Universal Setup menu	161
Bin Setup menu	161
Reports menu	163
Reports menu	163
Network/Ports menu	164
Active NIC menu	164
Standard Network or Network [x] menu	164
Reports menu	166
Network Card menu	166
TCP/IP menu	166
IPv6 menu	168
Wireless menu	168
AppleTalk menu	169
Standard USB menu	170
Parallel [x] menu	171
Serial [x] menu	173
SMTP Setup menu	176
Security menu	177
Edit Security Setups menu	177
Miscellaneous Security Settings menu	178
Confidential Print menu	179
Erase Temporary Data Files menu	180
Security Audit Log menu	180
Set Date/Time menu	182
Settings menu	184
General Settings menu	184
Copy Settings menu	192
Fax Settings menu	196
Fax Mode (Analog Fax Setup) menu	196
Fax Mode (Fax Server Setup) menu	204
E-mail Settings menu	206
FTP Settings menu	212
Flash Drive menu	216
OCR Settings menu	222
Print Settings	223
Setup menu	223
Finishing menu	224
Quality menu	226
Job Accounting menu	227
Utilities menu	229
XPS menu	230
PDF menu	230
PostScript menu	230
PCL Emul menu	231
HTML menu	233
Image menu	234
Help menu	235
Saving money and the environment	236
Saving paper and toner	236
Using recycled paper	236
Conserving supplies	236
Saving energy	237
Using Eco-Mode	237
Reducing printer noise	237
Adjusting Sleep mode	238
Using Hibernate mode	238
Adjusting the brightness of the printer display	239
Recycling	239
Recycling Lexmark products	239
Recycling Lexmark packaging	239
Returning Lexmark cartridges for reuse or recycling	240
Securing the printer	241
Statement of Volatility	241
Erasing volatile memory	241
Erasing non-volatile memory	242
Erasing printer hard disk memory	242
Configuring printer hard disk encryption	243
Finding printer security information	244
Maintaining the printer	245
Cleaning printer parts	245
Cleaning the printer	245
Cleaning the scanner glass	246
Emptying the hole punch box	248
Checking the status of parts and supplies	249
Checking the status of parts and supplies on the printer control panel	249
Checking the status of parts and supplies from the Embedded Web Server	249
Ordering supplies	250
Using genuine Lexmark parts and supplies	250
Estimated number of remaining pages	250
Ordering a toner cartridge	250
Ordering a maintenance kit	250
Ordering an imaging unit	251
Ordering staple cartridges	252
Storing supplies	252
Replacing supplies	253
Replacing the toner cartridge	253
Replacing the imaging unit	256
Replacing a staple cartridge	260
Moving the printer	261
Before moving the printer	261
Moving the printer to another location	262
Shipping the printer	262
Managing the printer	263
Finding advanced networking and administrator information	263
Checking the virtual display	263
Setting up e-mail alerts	263
Viewing reports	263
Configuring supply notifications from the Embedded Web Server	264
Restoring factory default settings	265
Clearing jams	266
Avoiding jams	266
Identifying jam locations	269
Paper jam in the front cover	271
Paper jam in the rear door	274
Paper jam in the standard bin	278
Paper jam in the duplex unit	279
Paper jam in trays	280
Paper jam in the multipurpose feeder	281
Paper jam in the mailbox	282
Paper jam in the automatic document feeder	284
Paper jam in the staple finisher	286
Staple jam in the finisher	287
Troubleshooting	290
Understanding the printer messages	290
Cartridge low [88.xy]	290
Cartridge, imaging unit mismatch [41.xy]	290
Cartridge nearly low [88.xy]	290
Cartridge very low, [x] estimated pages remain [88.xy]	290
Change [paper source] to [custom string] load [orientation]	290
Change [paper source] to [custom type name] load [orientation]	290
Change [paper source] to [paper size] load [orientation]	291
Change [paper source] to [paper type] [paper size] load [orientation]	291
Check tray [x] connection	291
Close door or insert cartridge	291
Close finisher rear door	292
Close flatbed cover and load originals if restarting job [2yy.xx]	292
Close rear door	292
Close top access cover	292
Complex page, some data may not have printed [39]	292
Configuration change, some held jobs were not restored [57]	292
Defective flash detected [51]	293
Disk full [62]	293
Disk full, scan job canceled	293
Disk must be formatted for use in this device	293
Disk near full. Securely clearing disk space.	293
Empty the hole punch box	293
Error reading USB drive. Remove USB.	293
Error reading USB hub. Remove hub.	294
Fax memory full	294
Fax partition inoperative. Contact system administrator.	294
Fax server 'To Format' not set up. Contact system administrator.	294
Fax Station Name not set up. Contact system administrator.	294
Fax Station Number not set up. Contact system administrator.	294
Imaging unit low [84.xy]	294
Imaging unit nearly low [84.xy]	295
Imaging unit very low, [x] estimated pages remain [84.xy]	295
Incompatible output bin [x] [59]	295
Incompatible tray [x] [59]	295
Incorrect paper size, open [paper source] [34]	295
Insert hole punch box	295
Insert staple cartridge	295
Insert Tray [x]	296
Install bin [x]	296
Install Tray [x]	296
Insufficient memory to collate job [37]	296
Insufficient memory to support Resource Save feature [35]	296
Insufficient memory, some Held Jobs were deleted [37]	296
Insufficient memory, some held jobs will not be restored [37]	297
Load [paper source] with [custom string] [paper orientation]	297
Load [paper source] with [custom type name] [paper orientation]	297
Load [paper source] with [paper size] [paper orientation]	297
Load [paper source] with [paper type] [paper size] [paper orientation]	297
Load multipurpose feeder with [custom string] [paper orientation]	297
Load multipurpose feeder with [custom type name] [paper orientation]	298
Load multipurpose feeder with [paper size] [paper orientation]	298
Load multipurpose feeder with [paper type] [paper size] [paper orientation]	298
Load staples	298
Maintenance kit low [80.xy]	298
Maintenance kit nearly low [80.xy]	299
Maintenance kit very low, [x] estimated pages remain [80.xy]	299
Memory full [38]	299
Memory full, cannot print faxes	299
Misfeed cleared, extra sheets in output bin [24y.xx]	299
No analog phone line connected to modem, fax is disabled.	299
Network [x] software error [54]	299
Non-Lexmark [supply type], see User’s Guide [33.xy]	299
Not enough free space in flash memory for resources [52]	300
Paper changes needed	300
Parallel port [x] disabled [56]	300
Printer had to restart. Last job may be incomplete.	300
Reattach bin [x]	301
Reattach bins [x] – [y]	301
Reinstall missing or unresponsive cartridge [31.xy]	302
Remove defective disk [61]	302
Remove packaging material, [area name]	302
Remove paper from all bins	302
Remove paper from bin [x]	302
Remove paper from [linked set bin name]	302
Remove paper from standard output bin	302
Replace all originals if restarting job.	302
Replace cartridge, 0 estimated pages remain [88.xy]	303
Replace cartridge, printer region mismatch [42.xy]	303
Replace defective imaging unit [31.xy]	303
Replace imaging unit, 0 estimated pages remain [84.xy]	303
Replace jammed originals if restarting job.	304
Replace last scanned page and jammed originals if restarting job.	304
Replace maintenance kit, recommended life exceeded [80.xy]	304
Replace maintenance kit to resume printing [80.xy]	304
Replace missing cartridge [31.xy]	304
Replace missing fuser [80.xx]	304
Replace missing imaging unit [31.xy]	305
Replace roller kit [81.xx]	305
Replace separator pad	305
Replace unsupported cartridge [32.xy]	305
Replace unsupported imaging unit [32.xy]	305
Replace wiper	306
Restore held jobs?	306
Scan document too long	306
Scanner automatic feeder cover open	306
Scanner disabled by admin [840.01]	306
Scanner disabled. Contact system administrator if problem persists. [840.02]	307
Scanner jam access cover open	307
Scanner jam, open and close automatic feeder top cover [2yy.xx]	307
Scanner jam, remove all originals from the scanner [2yy.xx]	307
Scanner jam, remove jammed originals from the scanner [2yy.xx]	307
Scanner maintenance required soon, use ADF Kit [80]	307
Serial port [x] disabled [56]	307
SMTP server not set up. Contact system administrator.	307
Some held jobs were not restored	308
Standard network software error [54]	308
Standard USB port disabled [56]	308
Supply needed to complete job	308
The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results.	308
Too many bins attached [58]	308
Too many disks installed [58]	309
Too many flash options installed [58]	309
Too many trays attached [58]	309
Tray [x] paper size unsupported	309
Unformatted flash detected [53]	309
Unsupported disk	309
Unsupported option in slot [x] [55]	310
USB port [x] disabled [56]	310
Weblink server not set up. Contact system administrator.	310
Solving printer problems	310
Basic printer problems	310
The printer is not responding	310
Printer display is blank	312
Hardware and internal option problems	313
Cannot detect internal option	313
Internal print server does not operate correctly	314
Internal Solutions Port does not operate correctly	314
Tray problems	315
USB/parallel interface card does not operate correctly	316
Paper feed problems	316
Jammed pages are not reprinted	316