Lexmark XM7270 User Guide - Page 356
Scan job was not successful, Step 3
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Page 356 highlights
Troubleshooting 356 Action Yes Step 3 Go to step 4. Clean the scanner glass and the ADF glass using a clean, lint‑free cloth dampened with water. Is the scanner glass clean? Step 4 Go to step 5. Check the placement of the document or photo. Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner. Is the document or photo loaded correctly? Step 5 Go to step 6. Send a print job, and then check for print quality problems. • From the General Settings menu, adjust the Eco‑Mode settings. • From the Copy menu, adjust the Darkness setting. • When the print becomes faded, replace the toner cartridge. Is the print quality satisfactory? Step 6 Check the scan settings. From the Scan screen, make sure the Content Type and Content Source settings are correct for the document being scanned. Go to step 7. Are the Content Type and Content Source settings correct for the document being scanned? Step 7 Problem solved. Increase the scan resolution settings for a higher‑quality output. Did the increased resolution produce a higher‑quality output? No See "Cleaning the scanner glass" on page 246. Place the document or photo facedown on the scanner glass in the upper left corner. See "Print quality problems" on page 326. Change the Content Type and Content Source settings to match the document being scanned. Contact customer support. Scan job was not successful Action Yes Step 1 Go to step 2. Check the cable connections. Make sure the Ethernet or USB cable is securely connected to the computer and the printer. Are the cables securely connected? No Connect the cables properly.
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