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Logitech G402 User Manual - Page 27

I'm having surround sound issues with my headset, Enable Dolby Surround - drivers

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I'm having surround sound issues with my headset Check if surround sound (multi-channel audio content) is working: 1. Slide the surround sound switch on the headset to the down position toward the Dolby Headphone logo, , or use the Enable Dolby Surround option in the Logitech® Gaming Software. 2. Play a game or watch a movie with surround sound content for a few minutes. 3. Minimize the game or movie and open the Logitech Gaming Software. 4. Verify that surround sound is on by seeing if the Dolby® Headphone logo in the Customize Surround Sound View is glowing. If the logo is gray, surround sound is not switched on. 5. Read the date and time that surround sound was last detected in the Customize Surround Sound View in the Logitech Gaming Software. If the date and time are not current, the headset is not receiving surround sound content. Close and re-launch the game or movie when the headset is plugged in. Make the headset the active and default audio output device in the operating system and application audio settings. If your headset comes with a cable with two standard 3.5mm mini jacks and a separate adaptor with input for the 3.5mm mini jacks and a USB output, make sure you are using the USB adaptor to connect the headset to your computer (if you only use the 3.5mm mini jacks, surround sound is not available). Configure the game or movie player audio settings to surround sound (e.g. 5.1 or 7.1). In the operating system audio settings, configure the device as a 7.1 speaker device. Refer to the application's help menu for more information. The game or movie may not output surround sound. Try another game or movie. Close and re-launch the Logitech Gaming Software. Uninstall and reinstall the Logitech Gaming Software and drivers. Note: If your device doesn't have surround sound, ignore this topic.

Section	Page
Logitech Gaming Software	1
Welcome	2
Comfort and safety	3
Comfort guidelines	4
Safety	6
Protect your hearing	7
Getting started	8
To launch the Logitech Gaming Software	9
Using the Device bar	10
Using the taskbar icon	12
Changing application settings	13
To change general settings	14
To change profile settings	15
To change G13 mouse emulation settings	16
To change G930 battery settings	17
To change G300 settings	18
Updating my software	19
To get software updates and news	20
Troubleshooting	21
I can't get my device to work at all	22
My G-keys/buttons aren't working properly	23
I'm having problems with my device's USB ports	24
I don't hear sound from my headset	25
Others can't hear me when using my headset	26
I'm having surround sound issues with my headset	27
Voice avatar (morphing) is unintelligible	28
Software License Agreement	29
Using my device	31
Customizing my device	32
Using the G-keys	33
Using the M-keys	34
Using mouse buttons	35
Controlling my multimedia	36
Switching my device to Gaming mode	37
Connecting devices to the USB hub	38
Using the mini-joystick	39
Using my headset	40
Adjusting the headband	41
Microphone placement	42
Microphone mute	43
Volume roller	44
Surround sound switch	45
Wireless connection and status	46
Headset battery charging	47
Checking my device's battery charge	48
Profiles help	49
Using the Profiles View	50
Using profiles	51
To create a new profile	52
To scan for new games	53
What are persistent and default profiles?	54
To specify a default profile	55
What is profile cycling?	56
To import a profile	57
To export a profile	58
To test a profile	59
To edit a profile	60
To print profile details	61
To delete a profile	62
Using the Customize On-Board Pointer Settings View	63
To set your on-board profile (function assignment) settings	64
To specify a persistent profile	65
Assigning commands to G-keys/buttons	66
To assign a function	68
To assign a keystroke	69
To assign a hotkey command	70
To assign a media command	71
To assign a mouse function	72
To assign a multi key macro	73
To assign a shortcut	74
To assign a text block	75
To assign an audio command	76
To assign a voice avatars/morphing command	77
To assign a Ventrilo command	78
To delete a command	79
To edit a command	80
To remove or reassign a G-key/button assignment	81
Editing scripts	82
Making G-Shift assignments	83
Recording multi key macros	84
To record a multi key macro	85
To record a quick (on-the-fly) macro	86
To edit a multi key macro	87
Profiles tutorials	88
Tutorial 1: Create a new profile	89
Tutorial 2: Record a multi key macro	90
Tutorial 3: Assign a command to a G-key/button and test it	91
Tutorial 4: Record a quick macro	92
LCD display help	93
Using the Customize LCD Display View	94
Using your LCD display	95
What applets are available?	96
To choose which applet is displayed	97
Controlling applets on a color display	98
Controlling applets on a mono display	100
Customizing your LCD display	101
To change your display options	102
To choose which applets are available	103
To configure applets	104
Applet configuration options	105
Pointer settings help	107
Using the Customize Pointer Settings View	108
Using the Customize On-Board Profile Settings View	109
To change your pointer settings	110
To set your on-board pointer settings	111
Headset help	112
Using the Customize Audio Experience View	113
To adjust audio experience levels	114
Advanced Equalizer	115
Using the Customize Surround Sound View	116
Surround sound experience	117
To adjust surround sound settings	118
Using the Customize Voice Avatars View	119
To optimize voice avatars for your voice	120
Voice preview	121
Profiles To Go help	122
Using the Manage Profiles To Go View	123
To manage your Profiles To Go	124
Backlight color help	125
To change your backlight colors and lighting effects	126
Using the Customize Backlight Color View	127
To change device-specific settings	128
To change G600 settings	129

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I'm having surround sound issues with my headset

Check if surround sound (multi-channel audio content) is working:

Slide the surround sound switch on the headset to the down position toward the Dolby Headphone logo,

, or

use the

Enable Dolby Surround

option in the Logitech

Gaming Software.

Play a game or watch a movie with surround sound content for a few minutes.

Minimize the game or movie and open the Logitech Gaming Software.

Verify that surround sound is on by seeing if the Dolby

Headphone logo in the Customize Surround Sound View

is glowing. If the logo is gray, surround sound is not switched on.

Read the date and time that surround sound was last detected in the Customize Surround Sound View in the

Logitech Gaming Software. If the date and time are not current, the headset is not receiving surround sound

content.

Close and re-launch the game or movie when the headset is plugged in.

Make the headset the active and default audio output device in the operating system and application audio settings.

If your headset comes with a cable with two standard 3.5mm mini jacks and a separate adaptor with input for the 3.5mm

mini jacks and a USB output, make sure you are using the USB adaptor to connect the headset to your computer (if you

only use the 3.5mm mini jacks, surround sound is not available).

Configure the game or movie player audio settings to surround sound (e.g. 5.1 or 7.1).

In the operating system audio settings, configure the device as a 7.1 speaker device. Refer to the application's help menu

for more information.

The game or movie may not output surround sound. Try another game or movie.

Close and re-launch the Logitech Gaming Software.

Uninstall and reinstall the Logitech Gaming Software and drivers.

Note:

If your device doesn't have surround sound, ignore this topic.