Motorola MOTO Q Sprint Quick Start Guide - Page 11

Getting Started With Sprint Service, Determining If Your Device Is Already Activated - phone

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Setting Up Service Getting Started With Sprint Service Determining If Your Device Is Already Activated If you purchased your device at a Sprint Store, it is probably ready to use. If you received your device in the mail, it probably has been activated; all you need to do is unlock it. If your device is not activated, please call Sprint Customer Service at 1-888-211-4PCS (4727). Unlocking Your Device To unlock your device, follow these easy steps: 1. Press and hold the Power/End key (p) to turn the device on. 2. Press Unlock (left softkey). Tip: To select a softkey, press the button directly below the text appearing on the bottom left and right of your display screen. Softkey actions change according to the screen you are viewing. 3. Enter your four-digit lock code. (For security purposes, the code is not visible as you type.) Tip: If you can't recall your lock code, try using the last four digits of either your Social Security number or phone number, or try entering 0000 or NATL (6285). If none of these work, call Sprint Customer Service at 1-888-211-4PCS (4727). Section 1A: Setting Up Service 3

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Section 1A: Setting Up Service
3
Setting Up Service
Getting Started With Sprint Service
Determining If Your Device Is Already Activated
If you purchased your device at a Sprint Store, it is probably
ready to use. If you received your device in the mail, it
probably has been activated; all you need to do is unlock it.
If your device is not activated, please call Sprint Customer
Service at
1-888-211-4PCS (4727)
.
Unlocking Your Device
To unlock your device, follow these easy steps:
1.
Press and hold the
Power/End
key
(
p
) to turn the device
on.
2.
Press
Unlock
(left softkey).
3.
Enter your four-digit lock code. (For security purposes,
the code is not visible as you type.)
Tip:
To select a softkey, press the button directly below the text
appearing on the bottom left and right of your display screen.
Softkey actions change according to the screen you are
viewing.
Tip:
If you can’t recall your lock code, try using the last four digits
of either your Social Security number or phone number, or try
entering 0000 or NATL (6285). If none of these work, call
Sprint Customer Service at 1-888-211-4PCS (4727).