Motorola V2282 Quick Reference Guide - Page 77

What to do if..., Your SIM card won't work

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What to do if... You can't switch your phone on You can't make calls You can't receive calls Your phone won't unlock Your PIN is blocked Your PIN2 is blocked Your SIM card won't work Check the battery. Is it charged, properly fitted and are the contacts clean and dry? See 'Important Battery Information'. Check the signal strength meter in the display. If the signal is weak, move to an open space or, if you are in a building, move closer to a window. Check that your phone is switched on. Check the Network Selection settings. Try Manual Selection, or try another network. See 'Network Search'. Network and subscription dependent feature. Not available in all areas. Check your Operator coverage map. Is Restricted displayed? Check the Call Barring and Fixed Dialing settings. Has a new SIM card been inserted? Check that no new restrictions have been imposed. Check the signal strength meter in the display. If the signal is weak, move to an open space or, if you are in a building, move closer to a window. Check the Call Forward and Call Barring settings. Check the Ringer settings. If it is off, there is no audible alert. See 'Ringer On or Off'. Have you inserted a new SIM card? Enter the new PIN code. See 'Entering Your SIM Card PIN Code'. Do you have a replacement phone? Enter the default phone unlock code - 1234. Have you forgotten the unlock code? Press $ to change the unlock code (you will need your security code). Enter the PIN unblocking code supplied with your SIM card (see 'Unblocking Your Phone'). Enter the PIN2 unblocking code supplied with your SIM card (see 'Change SIM PIN2 Code'). Is the card inserted the right way around? See 'SIM Card Insertion/Removal'. Is the gold chip visibly damaged or scratched? Return the card to your Service Provider. Check the SIM contacts. If they are dirty, clean them with an antistatic cloth. What to do if... 77 English

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What to do if...
77
English
What to do if...
You can’t switch your phone on
Check the battery.
Is it charged, properly fitted and are the contacts clean and dry? See ‘Important Battery
Information’.
You can’t make calls
Check the signal strength meter in the display.
If the signal is weak, move to an open space or, if you
are in a building, move closer to a window.
Check that your phone is switched on.
Check the Network Selection settings.
Try Manual Selection, or try another network. See ‘Network
Search’. Network and subscription dependent feature. Not available in all areas.
Check your Operator coverage map
.
Is
Restricted
displayed?
Check the Call Barring and Fixed Dialing settings.
Has a new SIM card been inserted?
Check that no new restrictions have been imposed.
You can’t receive calls
Check the signal strength meter in the display.
If the signal is weak, move to an open space or, if you
are in a building, move closer to a window.
Check the Call Forward and Call Barring settings.
Check the Ringer settings
. If it is off, there is no audible alert. See ‘Ringer On or Off’.
Your phone won’t unlock
Have you inserted a new SIM card?
Enter the new PIN code. See ‘Entering Your SIM Card PIN Code’.
Do you have a replacement phone?
Enter the default phone unlock code - 1234.
Have you forgotten the unlock code?
Press
$
to change the unlock code (you will need your security
code).
Your PIN is blocked
Enter the PIN unblocking code supplied with your SIM card (see ‘Unblocking Your Phone’).
Your PIN2 is blocked
Enter the PIN2 unblocking code supplied with your SIM card (see ‘Change SIM PIN2 Code’).
Your SIM card won’t work
Is the card inserted the right way around? See ‘SIM Card Insertion/Removal’.
Is the gold chip visibly damaged or scratched?
Return the card to your Service Provider.
Check the SIM contacts.
If they are dirty, clean them with an antistatic cloth.