Netgear LM1200 User Manual - Page 91

Alert Messages, Quick Tips for Troubleshooting

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NETGEAR 4G LTE Modem Alert Messages The modem can display alerts to advise you of device status changes. The following table describes alerts that might display. For information about how to view alerts, see View Alerts. Table 6. Alert messages Alert Message or Code Description or Solution SIM card alerts SIM Not Installed Ensure that the nano SIM card is installed correctly. See Install the Nano SIM Card on page 10. SIM Error - Check SIM Ensure that your network service provider's SIM card is inserted in the modem. If a problem still exists, contact your service provider's customer service. The SIM card might be damaged and need replacing. SIM Locked The SIM card is locked. For information about unlocking the SIM card, see Unblock the SIM Card With a PUK on page 61. Temperature Alerts The modem is designed to work over a wide temperature range. (For more information, see Technical and Environmental Specifications on page 101.) The modem shuts down automatically if it goes out of the supported temperature range. If this situation occurs, move the modem to an area where the temperature is more suitable. If the modem is too warm, make sure that the area is well ventilated and air can circulate around the modem. Quick Tips for Troubleshooting The following table includes tips for troubleshooting some common problems. Alerts and Troubleshooting 91 User Manual

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Alert Messages
The modem can display alerts to advise you of device status changes. The following
table describes alerts that might display. For information about how to view alerts, see
View
Alerts
.
Table 6. Alert messages
Description or Solution
Alert Message or Code
SIM card alerts
Ensure that the nano SIM card is installed correctly. See Install
the
Nano
SIM
Card
on
page 10.
SIM Not Installed
Ensure that your network service provider’s SIM card is inserted in the modem. If a
problem still exists, contact your service provider’s customer service. The SIM card might
be damaged and need replacing.
SIM Error — Check SIM
The SIM card is locked. For information about unlocking the SIM card, see Unblock
the
SIM
Card
With
a
PUK
on page 61.
SIM Locked
Temperature Alerts
The modem is designed to work over a wide temperature range. (For more information, see Technical
and
Environmental
Specifications
on page 101.) The modem shuts down automatically if it goes out of the supported
temperature range.
If this situation occurs, move the modem to an area where the temperature is more suitable. If the modem is too
warm, make sure that the area is well ventilated and air can circulate around the modem.
Quick Tips for Troubleshooting
The following table includes tips for troubleshooting some common problems.
User Manual
91
Alerts and Troubleshooting
NETGEAR 4G LTE Modem