Netgear LM1200 User Manual - Page 97

TCP/IP Network Not Responding, Test the LAN Path to Your Modem

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NETGEAR 4G LTE Modem TCP/IP Network Not Responding Most TCP/IP terminal devices and routers include a ping utility for sending an echo request packet to the designated device. The device responds with an echo reply to tell whether a TCP/IP network is responding to requests. Test the LAN Path to Your Modem You can ping the modem from your computer to verify that the LAN path to your modem is set up correctly. To ping the modem from a Windows computer: 1. From the Windows taskbar, click the Start button and select Run. 2. In the field provided, enter ping followed by the IP address of the modem, as in this example: ping 192.168.5.1 3. Click the OK button. A message such as the following one displays: Pinging with 32 bytes of data If the path is working, you see this message: Reply from < IP address >: bytes=32 time=NN ms TTL=xxx If the path is not working, you see this message: Request timed out If the path is not functioning correctly, you might be using an incorrect network configuration. Do the following: • Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer or workstation. • Verify that the IP address for your modem and your computer are correct and that the addresses are on the same subnet. Test the Path From Your Computer to a Remote Device After you verify that the LAN path works correctly, test the path from your computer to a remote device. Alerts and Troubleshooting 97 User Manual

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TCP/IP Network Not Responding
Most TCP/IP terminal devices and routers include a ping utility for sending an echo
request packet to the designated device. The device responds with an echo reply to
tell whether a TCP/IP network is responding to requests.
Test the LAN Path to Your Modem
You can ping the modem from your computer to verify that the LAN path to your modem
is set up correctly.
To ping the modem from a Windows computer:
1.
From the Windows taskbar, click the
Start
button and select
Run
.
2.
In the field provided, enter
ping
followed by the IP address of the modem, as in this
example:
ping 192.168.5.1
3.
Click the
OK
button.
A message such as the following one displays:
Pinging <IP address> with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you might be using an incorrect network
configuration. Do the following:
•
Verify that the Ethernet card driver software and TCP/IP software are both installed
and configured on your computer or workstation.
•
Verify that the IP address for your modem and your computer are correct and that
the addresses are on the same subnet.
Test the Path From Your Computer to a Remote Device
After you verify that the LAN path works correctly, test the path from your computer to
a remote device.
User Manual
97
Alerts and Troubleshooting
NETGEAR 4G LTE Modem