Netgear LM1200 User Manual - Page 98

To test the path from your computer to a remote device, Start, ping -n 10

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NETGEAR 4G LTE Modem To test the path from your computer to a remote device: 1. From the Windows toolbar, click the Start button and select Run. 2. In the field provided, enter ping -n 10 IP address. IP address is the IP address of a remote device such as your mobile broadband service provider's DNS server. If the path is functioning correctly, replies as described in Test the LAN Path to Your Modem on page 97 display. If you do not receive replies, do the following: • Check to see that your computer lists the IP address of your modem as the default router. If the IP configuration of your computer is assigned by DHCP, this information is not visible in your computer's Network Control Panel. • Check to see that the network address of your computer (the portion of the IP address specified by the netmask) is different from the network address of the remote device. Many mobile broadband service providers restrict access by allowing traffic only from the MAC address of your modem, but some additionally restrict access to the MAC address of a single computer connected to the modem. In this case, inform your service provider that you bought a new network device, and ask them to use the modem's MAC address. Alerts and Troubleshooting 98 User Manual

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To test the path from your computer to a remote device:
1.
From the Windows toolbar, click the
Start
button and select
Run
.
2.
In the field provided, enter
ping -n 10
IP address
.
IP address
is the IP address of a remote device such as your mobile broadband
service provider’s DNS server.
If the path is functioning correctly, replies as described in Test
the
LAN
Path
to
Your
Modem
on page 97 display. If you do not receive replies, do the following:
•
Check to see that your computer lists the IP address of your modem as the default
router. If the IP configuration of your computer is assigned by DHCP, this information
is not visible in your computer’s Network Control Panel.
•
Check to see that the network address of your computer (the portion of the IP address
specified by the netmask) is different from the network address of the remote device.
Many mobile broadband service providers restrict access by allowing traffic only
from the MAC address of your modem, but some additionally restrict access to the
MAC address of a single computer connected to the modem. In this case, inform
your service provider that you bought a new network device, and ask them to use
the modem’s MAC address.
User Manual
98
Alerts and Troubleshooting
NETGEAR 4G LTE Modem