Netgear WG311v3 WG311v3 Reference Manual - Page 41

Chapter 3 Troubleshooting This chapter provides information about troubleshooting your WG311 v3 Wireless PCI Adapter. For information about connecting to wireless networks and the Internet, see "Connecting to Wireless Networks and the Internet" on page 1-7. Troubleshooting Tips Use the information below to solve common problems you may encounter. Also, refer to the knowledge base on the NETGEAR website at http://www.netgear.com/support/main.asp. Table 3-1. Troubleshooting Tips Problem Action The WG311 v3 LEDs are not lit. he WG311 v3 is not installed in the PCI slot properly or the WG311 v3 software is not loaded. • Remove and reinstall the WG311 v3. • Check the Windows device manager to see if the WG311 v3 is recognized and enabled. Reload the WG311 v3 software, if necessary. • Try to install the WG311 v3 in a different PCI slot in your computer if one is available. The WG311 v3 wireless LED blinks but the WG311 v3 is not connected to an access point. The WG311 v3 is trying to connect to an access point, but cannot. • The access point may not be powered on. • Or, the access point and the WG311 v3 are not configured with the same wireless parameters. Check the SSID and wireless security settings. I cannot connect to an access point. The access point is available and there is good signal strength. • If the access point is WPA-PSK protected, you need the correct WPA-PSK passphrase. Otherwise, the WG311 v3 will still be connected to the previous access point and you will not be able to change to the WPA-PSK access point. • If the access point is WEP protected (either 64 or 128 bit encryption), you will be prompted to enter the WEP encryption security information. 3-1 v3.0, February 2007