Netgear WG311v3 WG311v3 Reference Manual - Page 42

Table 3-1., Troubleshooting Tips continued, Apply, Problem, Action - software version 5 0 0 3

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NETGEAR 54 Mbps Wireless PCI Adapter WG311 v3 User Manual Table 3-1. Troubleshooting Tips (continued) Problem Action The Smart Wizard keeps asking me to save If you change the settings the Smart Wizard offers you the settings. chance to save the changes. To avoid this prompt, simply click Apply before you close the Smart Wizard. Two WG311 v3 icons are in the system tray. You have an older software version installed on your system and it needs to be removed. See "Removing the WG311 v3 Software" in Chapter 1 or "Upgrading the WG311 v3 Software" in Chapter 1. I can connect to the access point, but not the other computers on the network or to the Internet. This could be a physical layer problem or a network configuration problem. 1. Check to make sure that the access point is physically connected to the Ethernet network. 2. Make sure that the IP addresses and the Windows networking parameters are all configured correctly. See the link to "Internet Networking and TCP/IP Addressing:" in Appendix B. 3. Restart the cable or DSL modem, router, access point, and computer. Viewing the IP address. To view the WG311 v3 Wireless PCI Adapter IP address, click the WG311 v3 icon to open the Smart Wizard. Then check the IP address in the About page. No IP address is assigned to the WG311 v3 Wireless PCI Adapter. This may occur if you upgraded your WG311 v3 Wireless PCI Adapter software and did not reboot your system. • Either restart your computer, or connect to a different access point. • It does not usually help to shut down the Smart Wizard or disable/enable the card. 3-2 v3.0, February 2007

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NETGEAR 54 Mbps Wireless PCI Adapter WG311 v3 User Manual
3-2
v3.0, February 2007
The Smart Wizard keeps asking me to save
settings.
If you change the settings the Smart Wizard offers you the
chance to save the changes. To avoid this prompt, simply click
Apply
before you close the Smart Wizard.
Two WG311 v3 icons are in the system tray.
You have an older software version installed on your system
and it needs to be removed. See
“Removing the WG311 v3
Software” in Chapter 1
or
“Upgrading the WG311 v3 Software”
in Chapter 1
.
I can connect to the access point, but not
the other computers on the network or to
the Internet.
This could be a physical layer problem or a network
configuration problem.
1.
Check to make sure that the access point is physically
connected to the Ethernet network.
2.
Make sure that the IP addresses and the Windows
networking parameters are all configured correctly. See
the link to
“Internet Networking and TCP/IP Addressing:” in
Appendix B
.
3.
Restart the cable or DSL modem, router, access point, and
computer.
Viewing the IP address.
To view the WG311 v3 Wireless PCI Adapter IP address, click
the WG311 v3 icon to open the Smart Wizard. Then check the
IP address in the About page.
No IP address is assigned to the WG311 v3
Wireless PCI Adapter.
This may occur if you upgraded your WG311 v3 Wireless PCI
Adapter software and did not reboot your system.
•
Either restart your computer, or connect to a different access
point.
•
It does not usually help to shut down the Smart Wizard or
disable/enable the card.
Table 3-1.
Troubleshooting Tips (continued)
Problem
Action