Netgear WNDR4300 User Manual - Page 117

Troubleshoot with the LEDs, Power LED Is Off or Blinking, LEDs Never Turn Off, Internet LED Is Off - factory firmware

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Page 117 highlights

N750 Wireless Dual Band Gigabit Router WNDR4300 • Some cable modem service providers require you to use the MAC address of the computer initially registered on the account. You can view the MAC address in the Attached Devices screen. Troubleshoot with the LEDs After you turn on power to the router, the following sequence of events should occur: 1. When power is first applied, verify that the Power LED lights. 2. After 2 minutes, verify the following: • The Power LED lights solid green. • The Internet LED lights. • The 2.4 GHz and 5 GHz LEDs light. The LEDs on the front panel of the router can be used for troubleshooting. Power LED Is Off or Blinking • Make sure that the power cord is securely connected to your router and that the power adapter is securely connected to a functioning power outlet. • Check that you are using the 12V DC, 5A power adapter that NETGEAR supplied for this product. • If the Power LED blinks slowly and continuously, the router firmware is corrupted. This can happen if a firmware upgrade is interrupted, or if the router detects a problem with the firmware. If the error persists, you have a hardware problem. For recovery instructions, or help with a hardware problem, contact technical support at www.netgear.com/support. LEDs Never Turn Off When the router is turned on, the LEDs light for about 10 seconds and then turn off. If all the LEDs stay on, there is a fault within the router. If all LEDs are still lit 1 minute after power-up: • Cycle the power to see if the router recovers. • Press and hold the Restore Factory Settings button to return the router to its factory settings as explained in Factory Settings on page 123. If the error persists, you might have a hardware problem and should contact technical support at www.netgear.com/support. Internet LED Is Off If the Internet LED does not light, check the following: Troubleshooting 117

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Troubleshooting
117
N750 Wireless Dual Band Gigabit Router WNDR4300
•
Some cable modem service providers require you to use the MAC address of the
computer initially registered on the account. You can view the MAC address in the
Attached Devices screen.
Troubleshoot with the LEDs
After you turn on power to the router, the following sequence of events should occur:
1.
When power is first applied, verify that the Power LED
lights.
2.
After 2 minutes, verify the following:
•
The Power LED lights solid green.
•
The Internet LED lights.
•
The 2.4 GHz and 5 GHz LEDs light.
The LEDs on the front panel of the router can be used for troubleshooting.
Power LED Is Off or Blinking
•
Make sure that the power cord is securely connected to your router and that the power
adapter is securely connected to a functioning power outlet.
•
Check that you are using the 12V DC, 5A power adapter that NETGEAR supplied for this
product.
•
If the Power LED blinks slowly and continuously, the router firmware is corrupted. This can
happen if a firmware upgrade is interrupted, or if the router detects a problem with the
firmware. If the error persists, you have a hardware problem. For recovery instructions, or
help with a hardware problem, contact technical support at
www.netgear.com/support.
LEDs Never Turn Off
When the router is turned on, the LEDs light for about 10 seconds and then turn off. If all the
LEDs stay on, there is a fault within the router.
If all LEDs are still lit 1 minute after power-up:
•
Cycle the power to see if the router recovers.
•
Press and hold the
Restore Factory Settings
button to return the router to its factory
settings as explained in
Factory Settings
on page
123.
If the error persists, you might have a hardware problem and should contact technical
support at
www.netgear.com/support
.
Internet LED Is Off
If the Internet LED does not light, check the following: