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Oki B6500n B6500 Network Guide - Page 50

Troubleshooting

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TROUBLESHOOTING USING TCP/IP This section provides information on the possible causes, verifying methods and recommended actions pertaining to errors which may occur when the printer is used with TCP/IP. WHEN USING WINDOWS 95/98/ME CAUSE The printer and the computer are connected to different networks. Status Display Verification Action An error has occurred on the network between the computer and the printer. Connection cannot be established. Status Display Verification Action The printer is switched off after the print instruction has been sent from the computer. Or the print instruction is sent to the printer which is switched off Print instructions from multiple computers are sent to the printer at the same time. Status Display Verification Action Status Display Verification Action TREATMENT Unable to print (Network Error) Check with the system administrator of the network verify that the network connecting the computer and that connecting the printer are linked by a router or a gateway. Connect the printer directly to the network connecting the computer. Unable to print (Network Error) - Ask the system administrator of the network to check the network for errors. Unable to print (Network Error) Check whether or not the printer is switched on. Switch on the printer. Unable to print (Network Error) - (Print will be reprocessed automatically.) B6500 Network Guide> 50

Section	Page
Preface	3
Contents	5
Using This Guide	9
Prerequisite Knowledge	9
Organization	9
Conventions	10
Overview	11
Supported Environment	11
Supported OS and Environment	11
Configuration	12
Introduction	12
Initial IP Address	12
Printer Setup using a Browser	13
Printing From a Windows Computer	15
Overview	15
Installation of TCP/IP Protocol	16
Windows 95/98/Me	17
Windows NT 4.0	17
Windows 2000	17
Windows XP	18
Configuring As A Network Printer	18
Windows 95/98/Me	18
Windows NT 4.0	19
Windows 2000	20
Windows XP	22
Creating a Shared Printer	24
Settings Windows NT 4.0/2000/XP/Server 2003	24
Settings of Windows 95/98/Me	24
OKI LPR	25
Installing the OKI LPR Utility	25
Uninstall	26
Printing From UNIX	27
For Printing From UNIX	27
System Configuration	27
Target Computers	27
Interface	28
Set Up Procedure	28
Setting Up the Workstation	29
Before Setup	29
Examples of Settings for Solaris 2.X	29
Printing (Solaris)	31
Print (lp)	31
Command Format	31
Command Options	31
Precautions	31
Sample	32
Delete (Cancel)	32
Command Format	32
Command Options	32
Job Number	33
Precautions	33
Sample	33
Inquiry (lpstat)	33
Command Format	34
Command Options	34
Precautions	34
Sample	35
-C Option (lpr Command)	36
Function	36
Selecting a Paper Tray	36
Selecting a Paper Output Tray	37
Selecting a Paper Type	37
Specifying 2 sided Printing	38
Specifying Paper Size and 2 sided Printing	39
Specifying Collation	39
Specifying Color and Print Modes	40
Printing	40
-C, [Parameter], [Parameter]	40
Printing From a Macintosh Computer	41
Printing From a Macintosh Computer	41
System Configuration	41
Target Computers	41
Set Up Procedure	41
SNMP Support	43
Network Utility Software	44
Status Monitor	44
Operating Requirements	44
Using the Status Monitor	44
Color Of The Icon And Printer Status	45
Precautions and Limitations	46
On Using TCP/IP	46
Setting Up	46
Setting Up the Printer	46
Setting Up the Computer	46
Switching the Power On/Off	47
Printer Spooling Is Set to [On] Spool Mode	47
Printer Spooling Is Set to [Off] Nonspool Mode	47
Printing From Windows	47
Printing From UNIX	48
Print	48
Delete	49
Inquiry	49
Others	49
Troubleshooting	50
Using TCP/IP	50
When Using Windows 95/98/Me	50
Using Windows NT 4.0/2000/XP/Server 2003	52
The Printer Is Not Printing	52
Unable to obtain the desired print results.	53
When Using Unix	54
The printer is not printing	54
Unable to Obtain the Desired Print Results	55
Using EtherTalk	56
Setting IP Address	60