Onkyo TX-NR1007 Owner Manual - Page 147

Troubleshooting If you have any trouble using the AV receiver, look for a solution in this section. If you can't resolve the issue yourself, contact your Onkyo dealer. If you can't resolve the issue yourself, try resetting the AV receiver before contacting your Onkyo dealer. To reset the AV receiver to its factory defaults, turn it on and, while holding down the [VCR/DVR] button, press the [ON/STANDBY] button. "Clear" will appear on the display and the AV receiver will enter Standby mode. Note that resetting the AV receiver will delete your radio presets and custom settings. Power Can't turn on the AV receiver • Make sure that the power cord is properly plugged into the wall outlet. • Unplug the power cord from the wall outlet, wait five seconds or more, then plug it in again. The AV receiver turns off as soon as it's turned on • The amp protection circuit has been activated. Remove the power cord from the wall outlet immediately. Disconnect all speaker cables and input sources, and leave the AV receiver with its power cord disconnected for 1 hour. After that, reconnect the power cord and set the volume to maximum. If the AV receiver stays on, set the volume to minimum, disconnect the power cord, and reconnect your speakers and input sources. If the AV receiver turns off when you set the volume to maximum, disconnect the power cord, and contact your Onkyo dealer. Audio There's no sound, or it's very quiet • Make sure that the digital input source is selected properly (page 51). • Make sure that all audio connecting plugs are pushed in all the way (page 24). • Make sure that the inputs and outputs of all compo- nents are connected properly (pages 26 to 41). • Make sure that the polarity of the speaker cables is correct, and that the bare wires are in contact with the metal part of each speaker terminal (page 19). • Make sure that the input source is properly selected (page 62). • Make sure that the speaker cables are not shorting. • Check the volume. It can be set to −2 dB, −81.5 dB through +18.0 dB (page 62). The AV receiver is designed for home theater enjoyment. It has a wide volume range, allowing precise adjustment. • If the MUTING indicator is flashing on the display, press the remote controller's [MUTING] button to unmute the AV receiver (page 64). • While a pair of headphones is connected to the PHONES jack, no sound is output by the speakers (page 65). • If there's no sound from a DVD player connected to an HDMI IN, check the DVD player's output settings, and be sure to select a supported audio format. • Check the digital audio output setting on the connected device. On some game consoles, such as those that support DVD, the default setting is off. • With some DVD-Video discs, you need to select an audio output format from a menu. • If your turntable uses an MC cartridge, you must connect an MC head amp, or an MC transformer. • Make sure that none of the connecting cables are bent, twisted, or damaged. • Not all listening modes use all speakers (page 84). • Specify the speaker distances (page 92) and adjust the individual speaker levels (page 92). • Make sure that the speaker setup microphone is not still connected. • The input signal format is set to PCM or DTS. Set it to Auto (page 111). Only the front speakers produce sound • When the DTS Surround Sensation, Stereo or Mono listening mode is selected, only the front speakers and subwoofer produce sound. • In the Mono listening mode, only the front speakers output sound if the "Output Speaker" setting is set to "Left / Right" (page 95). • Check the Speaker Configuration (page 90). Only the center speaker produces sound • If you use the Dolby Pro Logic IIx Movie, Dolby Pro Logic IIx Music, or Dolby Pro Logic IIx Game listening mode with a mono source, such as an AM radio station or mono TV program, the sound is concentrated in the center speaker. • In the Mono listening mode, only the front speakers output sound if the "Output Speaker" setting is set to "Center" (page 95). • Make sure the speakers are configured correctly (page 90). 147