Panasonic CF-H1CEKRZ6M User Manual - Page 98
Click [start] - [All Programs] - [Protector Suite QL] - [Fingerprint Tutorial]., To access [File Safe]
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Page 98 highlights
Troubleshooting (Advanced) 98 Fingerprint Reader The sensor does not enroll or authenticate my fingerprint. Sensor does not work. z Slide your finger correctly. For further information about enrollment and authentication, refer to "How to Use the Fingerprint Reader" (Î page 55) and [Fingerprint Tutorial]. • Click [start] - [All Programs] - [Protector Suite QL] - [Fingerprint Tutorial]. z The sensor enrolls or authenticates no fingerprint, or performs authentication poorly, despite the correct way of finger sliding when your finger is in any of the conditions stated below: • Rough skin, or injured finger (with a cut or a skin inflammation) • Extremely dry • Soiled with mud or oil • Fingerprint has been worn and has faded • Wet with water or sweat • Wash your hands or wipe them dry. • Use a different finger for registration or authentication. • Treat your finger with a hand cream when it is rough skin or dry. z Clean the fingerprint sensor. For further information, refer to "Handling & Maintenance" (Î page 61). z The fingerprint sensor may be malfunctioning when it continues to perform poorly after the steps described above have been performed. Contact Panasonic Technical Support. z Exported passport can help you if you need to replace the sensor. • Log on to Windows as an Administrator. You can always access the computer by using your Windows log on password. In convenient mode, any user can access the computer by using your Windows log on password. • To access [File Safe] [File Safe] can be always accessed by using the [File Safe] backup password. • Other functions Replace/Repair the sensor, then follow the instructions in section "Replacing sensor." (Î page 99). Some limited functions (e.g. deleting passport) is available without a functional sensor. In case of deleted operation, it is necessary to cancel the fingerprint verification operation to get to the password dialog.
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