Panasonic KX-TGP500B04 Administration Guide - Page 221
Indicator in cases when buttons/soft key icons are shown in symbols/pictures
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7.1 Troubleshooting STATUS Indicator (in cases when buttons/soft key icons are shown in English alphabet) or Indicator (in cases when buttons/soft key icons are shown in symbols/pictures) Problem Cause/Solution The STATUS indicator or indicator continues flashing in amber. The STATUS indicator or indicator flashes in amber rapidly although the IP address was acquired. • An IP address may not have been acquired or the static IP address is not appropriate. Check the unit's IP address: In cases when buttons/soft key icons are shown in English alphabet Base unit (KX-TGP550 only): [MENU] (middle soft key) ® [#][5][0][1] Handset: [MENU] (center of joystick) ® [#][5][0][1] In cases when buttons/soft key icons are shown in symbols/pictures Base unit (KX-TGP550 only): (middle soft key) ® [#][5][0][1] Handset: (center of joystick) ® [#][5][0][1] It is recommended to perform the following. - If necessary, change the unit's static IP address. - If an IP address was not acquired, check your network devices' (router, modem, etc.) connections. If the connections are made properly but the problem persists, check your network devices' (router, modem, etc.) settings. • Many installation issues can be resolved by resetting all the equipment. First, shut down your modem, router, hub, base unit, and PC. Then turn the devices back on, one at a time, in this order: modem, router, hub, base unit, PC. • If you cannot access Internet Web pages using your PC, check to see if your phone system is having connection issues in your area. • Check the VoIP status in the Web user interface and confirm that each line is registered properly (® see To check the setting status in the Web user interface in this section). Even when one line fails to register, the indicator will flash in amber. • Check that the SIP server address, URLs of the configuration files, encryption key, and other required settings are correct. • Check the firewall and port forwarding settings on the router (® see 1.1.10 Other Network Settings). • For details about settings, consult your network administrator or phone system dealer. • Unplug the unit's AC adaptor to reset the unit, then reconnect the AC adaptor. If the STATUS indicator or indicator is still flashing in amber rapidly, there may be a problem with the base unit hardware. Contact your phone system dealer. Document Version 2010-08 Administrator Guide 221