Panasonic KX-TGP500B04 Administration Guide - Page 223
Making/Answering Calls, Intercom
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7.1 Troubleshooting Making/Answering Calls, Intercom Problem The handset does not ring. Cause/Solution • The ringer volume is turned off. Adjust the ringer volume. For details about the operations, refer to the User Guide on the Panasonic Web site (® see Introduction). • Check the VoIP status in the Web user interface and confirm that each line is registered properly (® see To check the setting status in the Web user interface in this section). • Check that the SIP server address, URLs of the configuration files, encryption key, and other required settings are correct. • Check the firewall and port forwarding settings on the router (® see 1.1.10 Other Network Settings). • Check [Multi Number Settings] in the [Telephone] tab in the Web user interface (® see 3.7.1 Multi Number Settings). • Check [Call Control] for each line in the [Telephone] tab in the Web user interface. - If [Do Not Disturb] is set to [Yes], the base unit or handset does not receive calls (® see 3.7.3.3 Call Features). - If [Unconditional (Enable Call Forward)] is set to [Yes], the base unit or handset does not receive calls (® see 3.7.3.4 Call Forward). - If [Block Anonymous Call] is set to [Yes], the base unit or handset does not receive anonymous calls (® see 3.7.3.3 Call Features). • Check that [Do Not Disturb], [Enable Call Forward], and [Block Anonymous Call] are not controlled by your phone system. • If 3 calls are being handled by the base unit and/or handsets simultaneously, a new call cannot be received and the unit will not ring. • For details about settings, consult your network administrator or phone system dealer. Document Version 2010-08 Administrator Guide 223