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7.1 Troubleshooting Problem Cause/Solution The base unit (KX-TGP550 only) does not • The ringer volume is turned off. Adjust the ringer volume. ring. For details about the operations, refer to the User Guide on the Panasonic Web site (® see Introduction). • Check the VoIP status in the Web user interface and confirm that each line is registered properly (® see To check the setting status in the Web user interface in this section). • Check that the SIP server address, URLs of the configuration files, encryption key, and other required settings are correct. • Check the firewall and port forwarding settings on the router (® see 1.1.10 Other Network Settings). • Check [Multi Number Settings] in the [Telephone] tab in the Web user interface (® see 3.7.1 Multi Number Settings). • Check [Call Control] for each line in the [Telephone] tab in the Web user interface. - If [Do Not Disturb] is set to [Yes], the base unit or handset does not receive calls (® see 3.7.3.3 Call Features). - If [Unconditional (Enable Call Forward)] is set to [Yes], the base unit or handset does not receive calls (® see 3.7.3.4 Call Forward). - If [Block Anonymous Call] is set to [Yes], the base unit or handset does not receive anonymous calls (® see 3.7.3.3 Call Features). • Check that [Do Not Disturb], [Enable Call Forward], and [Block Anonymous Call] are not controlled by your phone system. • If 3 calls are being handled by the base unit and/or handsets simultaneously, a new call cannot be received and the unit will not ring. • For details about settings, consult your network administrator or phone system dealer. 224 Administrator Guide Document Version 2010-08

Section	Page
Table of Contents	3
1 Initial Setup	15
1.1 Setup	16
1.1.1 Factory Defaults	16
1.1.2 Language Selection for the Unit	16
1.1.3 Basic Network Setup	16
1.1.4 Overview of Programming	19
1.1.5 Pre-provisioning	19
1.1.5.1 What is Pre-provisioning?	19
1.1.5.2 Pre-provisioning when Setting Static IP Addresses	20
1.1.5.3 Server for Pre-provisioning	21
1.1.5.4 Pre-provisioning Setting Example	21
1.1.6 Provisioning	23
1.1.6.1 What is Provisioning?	23
1.1.6.2 Protocols for Provisioning	23
1.1.6.3 Configuration File	23
1.1.6.4 Downloading Configuration Files	25
1.1.6.5 Provisioning Server Setting Example	26
1.1.6.6 Encryption	27
1.1.7 Web User Interface Programming	29
1.1.7.1 Password for Web User Interface Programming	29
1.1.7.2 Changing the Language for Web User Interface Programming	29
1.1.8 Phone User Interface Programming	30
1.1.8.1 Changing the Language for Phone User Interface Programming	30
1.1.9 Priority of Setting Methods	30
1.1.10 Other Network Settings	30
1.1.10.1 Firewall and Router Setup	30
1.1.10.2 NAT (Network Address Translation) Setup	31
1.1.10.3 Global Address Detection	32
1.2 Reset and Firmware Update	33
1.2.1 Reset	33
1.2.1.1 Resetting the Network Settings (IP Reset)	33
1.2.1.2 Resetting the Settings Made through the Web User Interface (Reset Web Settings)	34
1.2.2 Firmware Update	34
2 Phone User Interface Programming	35
2.1 Phone User Interface Programming	36
2.1.1 Phone User Interface Feature List and Direct Commands	36
2.1.2 Speed/Duplex Settings	36
2.1.3 VLAN Settings (KX-TGP550 only)	37
2.1.4 IP Reset	38
2.1.5 Terminal Number Settings	39
2.1.6 Reset Web ID/Password	40
3 Web User Interface Programming	41
3.1 Web User Interface Setting List	42
3.2 Programming Instructions	50
3.2.1 Before Accessing the Web User Interface	50
3.2.2 Accessing the Web User Interface	52
3.3 Status	58
3.3.1 Version Information	59
3.3.1.1 Version Information	59
3.3.2 Network Status	60
3.3.2.1 Network Status	60
3.3.3 VoIP Status	62
3.3.3.1 VoIP Status	62
3.4 Network	63
3.4.1 Basic Network Settings	63
3.4.1.1 Connection Mode	64
3.4.1.2 DHCP Settings	64
3.4.1.3 Static Settings	65
3.4.2 Ethernet Port Settings	67
3.4.2.1 Link Speed/Duplex Mode	67
3.4.2.2 VLAN Settings	68
3.4.3 HTTP Client Settings	70
3.4.3.1 HTTP Client Settings	70
3.4.3.2 Proxy Server Settings	71
3.4.4 Global Address Detection	72
3.4.4.1 Global Address Detection	72
3.4.4.2 STUN Server	72
3.4.5 Static NAPT Settings	73
3.4.5.1 Global IP Address	74
3.4.5.2 Enable Global IP Address Usage per Line	74
3.4.5.3 External RTP Port	74
3.5 System	75
3.5.1 Web Language	75
3.5.1.1 Web Language	75
3.5.2 Administrator Password	76
3.5.2.1 Change Administrator Password	76
3.5.3 Change User Password	77
3.5.3.1 Change User Password	77
3.5.4 Web Server Settings	78
3.5.4.1 Web Server Settings	78
3.5.5 Time Adjust Settings	79
3.5.5.1 Synchronization	79
3.5.5.2 Time Server	80
3.5.5.3 Time Zone	80
3.5.5.4 Daylight Saving Time (Summer Time)	80
3.5.5.5 Start Day and Time of DST (Start Day and Time of Summer Time)	81
3.5.5.6 End Day and Time of DST (End Day and Time of Summer Time)	82
3.6 VoIP	83
3.6.1 SIP Settings	83
3.6.1.1 SIP Setting	84
3.6.1.2 Transport Protocol for SIP	84
3.6.2 SIP Settings [Line 1]–[Line 8]	85
3.6.2.1 Phone Number	85
3.6.2.2 SIP Server	86
3.6.2.3 Outbound Proxy Server	87
3.6.2.4 SIP Service Domain	88
3.6.2.5 SIP Source Port	88
3.6.2.6 SIP Authentication	88
3.6.2.7 DNS	89
3.6.2.8 Timer Settings	90
3.6.2.9 Quality of Service (QoS)	91
3.6.2.10 SIP extensions	92
3.6.2.11 Keep Alive	92
3.6.2.12 Security	93
3.6.3 VoIP Settings	93
3.6.3.1 RTP Settings	93
3.6.4 VoIP Settings [Line 1]–[Line 8]	95
3.6.4.1 Quality of Service (QoS)	95
3.6.4.2 Statistical Information	96
3.6.4.3 Jitter Buffer	96
3.6.4.4 DTMF	97
3.6.4.5 Call Hold	98
3.6.4.6 CODEC Settings	98
3.7 Telephone	101
3.7.1 Multi Number Settings	101
3.7.1.1 Grouping Handset/Handset selection for receiving calls	102
3.7.1.2 Handset and Line No. selection for making calls	103
3.7.2 Call Control	104
3.7.2.1 Call Control	105
3.7.2.2 Emergency Call Phone Numbers	106
3.7.2.3 Call Rejection Phone Numbers	106
3.7.3 Call Control [Line 1]–[Line 8]	107
3.7.3.1 Call Control	107
3.7.3.2 Dial Plan	109
3.7.3.3 Call Features	110
3.7.3.4 Call Forward	111
3.7.4 Tone Settings	115
3.7.4.1 Dial Tone	115
3.7.4.2 Busy Tone	116
3.7.4.3 Ringing Tone	116
3.7.4.4 Stutter Tone	117
3.7.4.5 Reorder Tone	117
3.7.4.6 Howler Tone	118
3.7.5 Import Phonebook	118
3.7.5.1 Import Phonebook	119
3.7.6 Export Phonebook	120
3.7.6.1 Export Phonebook	120
3.8 Maintenance	121
3.8.1 Firmware Maintenance	121
3.8.1.1 Firmware Maintenance	121
3.8.2 Local Firmware Update	122
3.8.2.1 Local Firmware Update	122
3.8.3 Provisioning Maintenance	123
3.8.3.1 Provisioning Maintenance	123
3.8.4 Reset to Defaults	125
3.8.5 Restart	126
4 Configuration File Programming	127
4.1 Configuration File Parameter List	128
4.2 General Information on the Configuration Files	134
4.2.1 Configuration File Specifications	134
4.2.2 Configuration File Parameters	135
4.2.3 Characters Available for String Values	136
4.3 System Settings	137
4.3.1 Login Account Settings	137
4.3.2 System Time Settings	138
4.3.3 Syslog Settings	141
4.3.4 Firmware Update Settings	143
4.3.5 Provisioning Settings	145
4.4 Network Settings	152
4.4.1 IP Settings	152
4.4.2 DNS Settings	155
4.4.3 Ethernet Port Settings	157
4.4.4 HTTP Settings	158
4.4.5 Time Adjust Settings	160
4.4.6 STUN Settings	161
4.4.7 Miscellaneous Network Settings	162
4.5 Telephone Settings	163
4.5.1 Call Control Settings	163
4.5.2 Tone Settings	164
4.6 VoIP Settings	169
4.6.1 Codec Settings	169
4.6.2 RTP Settings	172
4.6.3 Miscellaneous VoIP Settings	176
4.7 Line Settings	177
4.7.1 Call Control Settings	177
4.7.2 SIP Settings	180
5 Useful Telephone Functions	201
5.1 Line Settings for Base Unit and Handset	202
5.1.1 Multi Number Settings	202
5.2 Phonebook Import and Export	203
5.2.1 Import/Export Operation	206
5.2.2 Editing with Microsoft Excel	207
5.2.3 Exporting Data from Microsoft Outlook	209
5.3 Dial Plan	209
5.3.1 Dial Plan Settings	210
6 Firmware Update	215
6.1 Firmware Server Setup	216
6.2 Firmware Update Settings	216
6.3 Executing Firmware Update	217
6.4 Local Firmware Update	217
7 Troubleshooting	219
7.1 Troubleshooting	220
8 Configuration File Examples	227
8.1 Simplified Example of the Configuration File	228
8.2 Comprehensive Example of the Configuration File	229
8.2.1 Codec Settings for G729A only	236
8.3 Example with Incorrect Descriptions	237
9 Open Source Software	239
10 Appendix	247
10.1 Revision History	248
10.1.1 KX-TGP500/KX-TGP550 Software File Version 12.04/22.04 or later	248
Index	249
Numerics	250
A	250
B	250
C	250
D	250
E	251
F	251
G	251
H	251
I	251
J	251
K	251
L	251
M	252
N	252
O	252
P	252
Q	252
R	252
S	253
T	254
U	254
V	254

Match case Limit results 1 per page

Problem

Cause/Solution

The base unit (KX-TGP550 only) does not

ring.

•

The ringer volume is turned off. Adjust the ringer volume.

For details about the operations, refer to the User Guide

on the Panasonic Web site (

see

Introduction

•

Check the VoIP status in the Web user interface and

confirm that each line is registered properly (

see

check the setting status in the Web user interface

this section).

•

Check that the SIP server address, URLs of the

configuration files, encryption key, and other required

settings are correct.

•

Check the firewall and port forwarding settings on the

router (

see

1.1.10

Other Network Settings

•

Check

[Multi Number Settings]

in the

[Telephone]

tab in

the Web user interface (

see

3.7.1

Multi Number

Settings

•

Check

[Call Control]

for each line in the

[Telephone]

tab

in the Web user interface.

–

[Do Not Disturb]

is set to

[Yes]

, the base unit or

handset does not receive calls (

see

3.7.3.3

Call

Features

–

[Unconditional (Enable Call Forward)]

is set to

[Yes]

, the base unit or handset does not receive calls

(

see

3.7.3.4

Call Forward

–

[Block Anonymous Call]

is set to

[Yes]

, the base

unit or handset does not receive anonymous calls (

see

3.7.3.3

Call Features

•

Check that

[Do Not Disturb]

[Enable Call Forward]

, and

[Block Anonymous Call]

are not controlled by your phone

system.

•

If 3 calls are being handled by the base unit and/or

handsets simultaneously, a new call cannot be received

and the unit will not ring.

•

For details about settings, consult your network

administrator or phone system dealer.

224

Administrator Guide

Document Version

2010-08

7.1 Troubleshooting