RCA HSDB2A Quick Start Guide - Page 11

on o he s. ions A ate a t you y. on e steps ep rity the n button. ss or t only. 3 Connect the camera with your WiFi network In the RCA Security App, tap the + symbol in the middle of the screen. Find the QR code and serial number you removed from the front of the video doorbell. Scan this QR code with your phone when prompted by the App. NOTE: The QR code is also on the back of the doorbell. Once the App recognizes your doorbell's serial number, the App asks you to connect to your WiFi network. Tap the Connect to a Network button in the App. Please be patient with your WiFi network! Certain parts of the WiFi setup, like connecting to your network, could take up to 5‑6 minutes to complete. Got screen freeze? Exit out of the App and start again. 4 Follow the steps in the App's guided setup The RCA Security App will lead you through the steps to set up your video doorbell with your WiFi network and home. IMPORTANT: You can also get a detailed App setup guide online-just visit bit.ly/2He6WmR and look in the manuals section for the latest and greatest version. Connection Troubleshooting +Make sure your phone or tablet is connected to the WiFi network you want to use. +Make sure the camera is getting a good signal from your WiFi router. +Test your WiFi network with other devices to make sure its working. +Double check that you've entered the correct password for your WiFi network in the App. +Make sure that your WiFi router uses either WPA2-PSK/WPA-PSK or AES as its encryption method. +Make sure that there is no MAC filter on router or add MAC address to router whitelist. +Reset the camera to set up connection again. Press and hold RESET key on the front of the doorbell (under the faceplate) for 4 seconds. For additional assistance, please call 1-833-236-6561. 11