RCA RCU811 User Guide - Page 18

RCU811US_IB_REVB 9/26/03 11:54 AM Page 18 Troubleshooting PROBLEM The LCD status display is blank when you press a key. The remote does not operate your audio or video components. You have problems programming a TV/VCR, TV/DVD, or VCR/DVD combination unit. Your VCR is not recording. You have trouble changing the channels on your TV. The SELECT/OK key is not responding. The IR Learning or SmartMacro processes cannot be completed successfully. SOLUTION • Check to make sure the batteries are properly installed. • Replace the batteries with four new AAA alkaline batteries. • Try all code programming procedures with all the codes from the appropriate part of the Code Lists. • Make sure the remote is in the correct mode for the component you are attempting to control (TV, VCR, DVD, etc.) • Make sure the remote is pointed at the component being operated. • Try the VCR or DVD code for your brand. Some combination units, however, may require both a TV and a VCR and/or DVD code for full operation depending on your unit. To do this, program the TV code under the TV key and the VCR and/or DVD under the VCR and/or DVD key. • As a safety feature on your remote, you must press the RECORD key twice. • If your original remote requires the ENTER key to be pressed after a channel is selected, press the ENTER key on the RCU811 to select the channel. • Try using the MENU, GUIDE or ENTER key to make the selection. • Replace batteries in the RCU811 and the remote from which you are trying to learn. • The distance between the remotes should be approximately 2-3 inches. • Do not conduct the Learning process near an incandescent lamp. • The memory capacity is full (six Learned commands for each of the three Macros). • The original remote may not be compatible with the Learning procedure. 18