Ricoh Aficio MP W5100en Support Guide - Page 36

Product Support Guide D046/D049 Contact Information Name Technical Services Call Center (Hotline) Application Help Desk (Software Issues) Parts and Logistics Control Technology Solutions Center Web Site Configurator Ricoh Web Site Savin iLINC Web Site Headquarter Web Sites Material Safety Data Sheets Ricoh University Contact Ricoh: (800) 537-4264 Savin/Gestetner: (800) 291-6044 Lanier: (800) 333-3147 Ricoh Phone Card: 2 Call - 000781MIU, 5 Call - 000900MIU Savin Phone Card: 2 Call - 12992, 5 Call - 12993 Gestetner Phone Card: 2 Call - 12994, 5 Call - 12995 (800) 557-4264 http://www.nrc-usa.com http://www.tscweb.net http://www.connectivity-cafe.com http://www.ricoh-usa.com/ http://www.savin.com Ricoh Corporation: http://www.ricoh-usa.com Savin Corporation: http://www.savin.com Gestetner Corporation: http://www.gestetnerusa.com/ Lanier Corporation: http://www.lanier.com (800) 336-MSDS (6737) 973.882.2200. http://www.ricohuniversity.com Training Information Training on the D046/D049 will be accomplished by a self paced course with a 20 question final exam for technicians that are currently certified on the B188 series, and a standalone 5 day ILT for technicians that do not have certification on the B188 series. Auto certification does not apply. Training on the D399 (RW-7140 Wide Format controller) will be accomplished by auto certification (upon receipt and review of the RW-7140 Learning Module w/materials) for technicians that are currently certified on the D344 (RW-3600 Ratio controller)or B808 (RW-480 Wide Format controller), and a standalone 4 day ILT (2 day sales/SE and 2 day technical) for technicians that do not have certification on the D344/B808 series. Documentation Description EDP Code RFG E-Source Number D046/D049 Service Manual 004719MIU rfg037981 D046/D049 Point to Points 004721MIU rfg037983 D046/D049 Operating Instruction Manual (part 1&2) --- rfg037990 & rfg037991 D046/D049 Parts Catalog (pdf) 004720MIU rfg037989 D046/D049 Parts Catalog (3D) --- rfg038312 D046/D049 Self Pace Update CBT Package 004718MIU --- D399 RW-7140 Learning Module w/materials --- rfg040951 D046/D049 Extension Units Parts Catalog rfg038358 Please refer to the http://www.ricohuniversity.com/ web site for the most up to date training information. Please be aware that once a model or series is out of production, the Field Service Manual, Technical Service Bulletins and Ricoh University should be referenced for the most current information. Check the TSC website and e-source. Ver.1.07 Page 36 of 37 3/26/2010 Subject to change without notice