Samsung BD-E5300 User Manual Ver.1.0 (English) - Page 24

Appendix Troubleshooting Before requesting service, please try the following solutions. PROBLEM SOLUTION No operation can be performed with the remote control. •• Check the batteries in the remote control. They may need replacing. •• Operate the remote control at a distance of no more than 20 feet. •• Remove batteries and hold down one or more buttons for several minutes to drain the microprocessor inside the remote control to reset it. Reinstall batteries and try to operate the remote control again. Disc does not play. •• Ensure that the disc is installed with the label side facing up. •• Check the region number of the Blu-ray Disc/DVD. Disc Menu does not appear. •• Ensure that the disc has disc menus. The prohibition message appears on the screen. •• This message appears when an invalid button is pressed. •• The Blu-ray Disc/DVD's software doesn't support the feature (e.g., angles). •• You've requested a title or chapter number or search time that is out of range. Play mode differs from the •• Some of the functions selected in the Setup Menu may not work properly if Setup Menu selection. the disc is not encoded with the corresponding function. The screen ratio cannot be •• The Screen Ratio is fixed on your Blu-ray Disc/DVD. changed. •• This is not a problem with the player. No audio. •• Make sure you have selected the correct Digital Output in the Audio Options Menu. The screen is blocked •• If the HDMI output is set to a resolution your TV cannot support (for example, 1080p), you may not see a picture on your TV. •• Press the PLAY/PAUSE ( ) button (on front panel) for more than 5 seconds with no disc inside. All settings will revert to the factory settings. •• When the factory default settings are restored, all stored user BD data is deleted. PROBLEM Forgot password If you experience other problems. The picture is noisy or distorted No HDMI output. Abnormal HDMI output screen. AllShare function I can see folders shared through AllShare, but I cannot see the files. Video is played intermittently. AllShare connection between Player and PC is unstable. SOLUTION •• Press the PLAY/PAUSE ( ) button (on front panel) for more than 5 seconds with no disc inside. All settings including the password will revert to the factory settings. Don't use this unless absolutely necessary. •• When the factory default settings are restored, all stored user BD data is deleted. •• Go to the contents and find the section of the user manual that contains the explanations regarding the current problem, and follow the procedure once again. •• If the problem still cannot be solved, please contact your nearest Samsung authorized service center. •• Make sure that the disc is not dirty or scratched. •• Clean the disc. •• Check the connection between the TV and the HDMI jack of the player. •• Check if your TV supports 480p, 720p, 1080i, 1080p HDMI input resolution. •• If random noise appears on the screen, it means that TV does not support HDCP (High-bandwidth Digital Content Protection). •• AllShares shows only files corresponding to the Image, Music, and Movie categories. Files that do not correspond to these categories may not be displayed. •• Check if the network is stable. •• Check if the network cable is properly connected and if the network is not overloaded. •• The IP address under the same subnetwork should be unique. If they are not, IP interference can cause this phenomenon. •• Check if you have a firewall enabled. If so, disable the firewall function. 24