Samsung MC11K7035CG User Manual - Page 41

English 41, Problem, Cause, Action

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Problem The power turns off during operation. There is a popping sound during operation, and the oven doesn't work. The oven exterior is too hot during operation. Cause The oven has been cooking for an extended period of time. The cooling fan is not working. Trying to operate the oven without food inside. There is not sufficient ventilation space for the oven. Several power plugs are being used in the same socket. Cooking sealed food or using a container with a lid may causes popping sounds. There is not sufficient ventilation space for the oven. Objects are on top of the oven. Action After cooking for an extended period of time, let the oven cool. Listen for the sound of the cooling fan. Put food in the oven. There are intake/exhaust outlets on the front and rear of the oven for ventilation. Keep the gaps specified in the product installation guide. Designate only one socket to be used for the oven. Do not use sealed containers as they may burst during cooking due to expansion of the contents. There are intake/exhaust outlets on the front and rear of the oven for ventilation. Keep the gaps specified in the product installation guide. Remove all objects on the top of the oven. Problem The door cannot be opened properly. Heating including the Warm function does not work properly. Cause Food residue is stuck between the door and oven interior. The oven may not work, too much food is being cooked, or improper cookware is being used. The thaw function does Too much food is being not work. cooked. The interior light is dim The door has been left or does not turn on. open for a long time. A beeping sound occurs during cooking. The interior light is covered by foreign matter. If the Auto Cook function is being used, this beeping sound means it's time to turn over the food during thawing. Action Clean the oven and then open the door. Put one cup of water in a microwave-safe container and run the microwave for 1-2 minutes to check whether the water is heated. Reduce the amount of food and start the function again. Use a cooking container with a flat bottom. Reduce the amount of food and start the function again. The interior light may automatically turn off when the Eco function operates. Close and reopen the door or press the Cancel button. Clean the inside of the oven and check again. After turning over the food, press the Start button again to restart operation. Troubleshooting and Information code MC11K7035CG_AA_DE68-04387Q-00_EN+MES.indb 41 English 41 3/22/2016 10:59:28 AM

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English 41
Troubleshooting and Information code
Problem
Cause
Action
The power turns off
during operation.
The oven has been
cooking for an extended
period of time.
After cooking for an
extended period of time,
let the oven cool.
The cooling fan is not
working.
Listen for the sound of
the cooling fan.
Trying to operate the
oven without food inside.
Put food in the oven.
There is not sufficient
ventilation space for the
oven.
There are intake/exhaust
outlets on the front and
rear of the oven for
ventilation.
Keep the gaps specified
in the product installation
guide.
Several power plugs are
being used in the same
socket.
Designate only one
socket to be used for the
oven.
There is a popping
sound during operation,
and the oven doesn't
work.
Cooking sealed food or
using a container with a
lid may causes popping
sounds.
Do not use sealed
containers as they may
burst during cooking
due to expansion of the
contents.
The oven exterior is too
hot during operation.
There is not sufficient
ventilation space for the
oven.
There are intake/exhaust
outlets on the front and
rear of the oven for
ventilation. Keep the
gaps specified in the
product installation guide.
Objects are on top of the
oven.
Remove all objects on the
top of the oven.
Problem
Cause
Action
The door cannot be
opened properly.
Food residue is stuck
between the door and
oven interior.
Clean the oven and then
open the door.
Heating including the
Warm function does not
work properly.
The oven may not work,
too much food is being
cooked, or improper
cookware is being used.
Put one cup of water in a
microwave-safe container
and run the microwave
for 1-2 minutes to check
whether the water is
heated. Reduce the
amount of food and start
the function again. Use a
cooking container with a
flat bottom.
The thaw function does
not work.
Too much food is being
cooked.
Reduce the amount
of food and start the
function again.
The interior light is dim
or does not turn on.
The door has been left
open for a long time.
The interior light may
automatically turn off
when the Eco function
operates. Close and
reopen the door or press
the
Cancel
button.
The interior light is
covered by foreign
matter.
Clean the inside of the
oven and check again.
A beeping sound occurs
during cooking.
If the Auto Cook function
is being used, this
beeping sound means
it's time to turn over the
food during thawing.
After turning over the
food, press the
Start
button again to restart
operation.
MC11K7035CG_AA_DE68-04387Q-00_EN+MES.indb
41
3/22/2016
10:59:28 AM