Samsung MC11K7035CG User Manual - Page 42

Troubleshooting and Information code

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Troubleshooting and Information code Problem The oven is not level. There are sparks during cooking. When power is connected, the oven immediately starts to work. There is electricity coming from the oven. 1. Water drips. 2. Steam emits through a door crack. 3. Water remains in the oven. The brightness inside the oven varies. Cooking is finished, but the cooling fan is still running. Cause Action The oven is installed on an uneven surface. Make sure the oven is installed on flat, stable surface. Metal containers are used during the oven/thawing functions. Do not use metal containers. The door is not properly Close the door and check closed. again. The power or power socket is not properly grounded. There may be water or steam in some cases depending on the food. This is not an oven malfunction. Brightness changes depending on power output changes according to function. To ventilate the oven, the cooling fan continues to run for about 3 minutes after cooking is complete. Make sure the power and power socket are properly grounded. Let the oven cool and then wipe with a dry dish towel. Power output changes during cooking are not malfunctions. This is not an oven malfunction. This is not an oven malfunction. Problem Turntable While turning, the turntable comes out of place or stops turning. The turn table drags while turning. The turn table rattles while turning and is noisy. Grill Smoke comes out during operation. Cause Action There is no roller ring, or the roller ring is not properly in place. The roller ring is not properly in place, there is too much food, or the container is too large and touches the inside of the microwave. Food residue is stuck to the bottom of the oven. Install the roller ring and then try again. Adjust the amount of food and do not use containers that are too large. Remove any food residue stuck to the bottom of the oven. During initial operation, smoke may come from the heating elements when you first use the oven. Food is on the heating elements. Food is too close to the grill. Food is not properly prepared and/or arranged. This is not a malfunction, and if you run the oven 2-3 times, it should stop. Let the oven cool and then remove the food from the heating elements. Put the food a suitable distance away while cooking. Make sure food is properly prepared and arranged. Troubleshooting and Information code 42 English MC11K7035CG_AA_DE68-04387Q-00_EN+MES.indb 42 3/22/2016 10:59:28 AM

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42 English
Troubleshooting and Information code
Troubleshooting and Information code
Problem
Cause
Action
The oven is not level.
The oven is installed on
an uneven surface.
Make sure the oven is
installed on flat, stable
surface.
There are sparks during
cooking.
Metal containers are used
during the oven/thawing
functions.
Do not use metal
containers.
When power is
connected, the oven
immediately starts to
work.
The door is not properly
closed.
Close the door and check
again.
There is electricity
coming from the oven.
The power or power
socket is not properly
grounded.
Make sure the power
and power socket are
properly grounded.
1.
Water drips.
2.
Steam emits through
a door crack.
3.
Water remains in the
oven.
There may be water or
steam in some cases
depending on the food.
This is not an oven
malfunction.
Let the oven cool and
then wipe with a dry dish
towel.
The brightness inside
the oven varies.
Brightness changes
depending on power
output changes according
to function.
Power output changes
during cooking are not
malfunctions. This is not
an oven malfunction.
Cooking is finished, but
the cooling fan is still
running.
To ventilate the oven, the
cooling fan continues to
run for about 3 minutes
after cooking is complete.
This is not an oven
malfunction.
Problem
Cause
Action
Turntable
While turning, the
turntable comes out of
place or stops turning.
There is no roller ring,
or the roller ring is not
properly in place.
Install the roller ring and
then try again.
The turn table drags
while turning.
The roller ring is not
properly in place, there
is too much food, or the
container is too large and
touches the inside of the
microwave.
Adjust the amount of
food and do not use
containers that are too
large.
The turn table rattles
while turning and is
noisy.
Food residue is stuck to
the bottom of the oven.
Remove any food residue
stuck to the bottom of
the oven.
Grill
Smoke comes out
during operation.
During initial operation,
smoke may come from
the heating elements
when you first use the
oven.
This is not a malfunction,
and if you run the oven
2-3 times, it should stop.
Food is on the heating
elements.
Let the oven cool
and then remove the
food from the heating
elements.
Food is too close to the
grill.
Put the food a suitable
distance away while
cooking.
Food is not properly
prepared and/or
arranged.
Make sure food is
properly prepared and
arranged.
MC11K7035CG_AA_DE68-04387Q-00_EN+MES.indb
42
3/22/2016
10:59:28 AM