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Samsung ML-3560 User Manual (ENGLISH) - Page 50

Problem, Possible Cause, Solution, Software Dir LPT1, Enter, Download as Bit Image

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Problem Half the page is blank. The paper keeps jamming. The printer prints, but the text is wrong, garbled, or incomplete. Possible Cause The page layout is too complex. The page orientation setting may be incorrect. The paper size and the paper size settings do not match. There is too much paper in the paper tray. An incorrect type of paper is being used. An incorrect output method is being used. There may be debris inside the machine. The printer cable is loose or defective. The wrong printer driver was selected. The software application is malfunctioning. Solution Simplify the page layout and remove any unnecessary graphics from the document. Install more memory in your printer. See "Installing Memory DIMM" on page 9.1. Change the page orientation in your application. For details, see the Software Section. Ensure that the paper size in the printer driver settings matches the paper in the tray. Or, ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use. Remove excess paper from the tray. If printing on special materials, use the Multi-Purpose Tray. Use only paper that meets printer specifications. If printing on special materials, use the Multi-Purpose Tray. Special print materials, such as thick paper, should not be printed using the output tray (face-down). Use the rear cover (face-up) instead. Open the top cover and remove the debris. Disconnect and reconnect the printer cable. Try a print job that you have already printed successfully. If possible, attach the cable and printer to another computer and try a print job that you know works. Finally, try a new printer cable. Check the application's printer selection menu to ensure that your printer is selected. Try printing a job from another application. Problem Possible Cause Solution The printer prints, but the text is wrong, garbled, or incomplete. (Continued) The operating system is malfunctioning. If printing from Windows (any version), exit to a DOS prompt and verify functionality with the following command: At a C:\ prompt, type Dir LPT1, and press Enter. (This assumes you are connected to LPT1.) Exit Windows and reboot the computer. Turn the printer off and then back on again. You may start your job before turnning the printer on. Make sure that you turn on the printer and start your job. Pages print, but are blank. The toner cartridge is defective or out of toner. Redistribute the toner cartridge. See page 6.2. If necessary, replace the toner cartridge. See page 6.3. The file may have blank pages. Check the file to ensure that it does not contain blank pages. Some parts, such as the controller or the board, may be defective. Contact a service representative. The illustrations print incorrectly in Adobe Illustrator. The setting in the software application is wrong. Select Download as Bit Image in the Advanced Options window of the graphic properties. Print the document again. 7.3 Solving Problems

Section	Page
User's Guide	1
Contents	4
1 Introduction	11
Special Features	11
Printer Features	12
Printer Components	13
Front View	13
Rear View	13
2 Setting Up Your Printer	14
Unpacking	14
Selecting a Location	15
Installing the Toner Cartridge	15
Loading Paper	17
Changing the Size of the Paper in the Paper Tray	18
Connecting a Printer Cable	19
For Local Printing	19
For Network Printing	19
Turning the Printer On	20
Printing a Demo Page	20
Changing the Display Language	21
Using the Toner Save Mode	21
Using the Control Panel Button	21
Using the Control Panel Menu	21
From the Software Application	21
Installing Printer Software	21
3 Using the Control Panel	22
Understanding the Control Panel	22
Display	22
Buttons	23
Using Control Panel Menus	23
Accessing Control Panel Menus	23
Overview of Control Panel Menus	24
Information Menu	24
Paper Menu	25
Layout Menu	26
Graphics Menu	27
Printer Menu	27
Setup Menu	27
PCL Menu	28
PostScript Menu	29
EPSON/IBM Menu	29
Network Menu	30
4 Using Print Materials	32
Choosing Paper and Other Materials	32
Sizes and Capacities	32
Guidelines for Paper and Special Materials	32
Loading Paper	33
Using the Tray 1 or the Optional Tray	33
Using the Multi-Purpose Tray	33
Using the Manual Feed Mode	35
Selecting an Output Location	36
Printing to the Output Tray (Face down)	36
Printing to the Rear Cover (Face up)	36
Printing on Special Print Materials	37
Printing on Envelopes	37
Printing on Labels	38
Printing on Transparencies	39
Printing on Preprinted Paper	40
Printing on Card Stock or Custom- sized Materials	40
5 Basic Printing	41
Printing a Document	41
Canceling a Print Job	41
6 Maintaining Your Printer	42
Printing Information Pages	42
Printing a Configuration Page	42
Printing Usage Page	42
Maintaining the Toner Cartridge	43
Checking the Toner Remains	43
Redistributing Toner	43
Replacing the Toner Cartridge	44
Cleaning the Printer	46
Cleaning the Outside of the Printer	46
Cleaning the Inside of the Printer	46
Consumables and Replacement Parts	47
7 Solving Problems	48
Troubleshooting Checklist	48
Solving General Printing Problems	49
Clearing Paper Jams	51
In the Paper Feed Area (Paper Jam 0)	51
Around the Toner Cartridge (Paper Jam 1)	53
In the Paper Exit Area (Paper Jam 2)	54
In the Duplex Area (Duplex Jam 1,2)	54
Tips for Avoiding Paper Jams	55
Solving Print Quality Problems	55
Understanding Display Messages	57
Common Windows Problems	59
Common Macintosh Problems	59
Common PS Problems	60
Common Linux Problems	60
8 Using Your Printer on a Network	62
About Sharing the Printer on a Network	62
Setting Up a Network- Connected Printer	62
Configuring Network Parameters on the Control Panel	63
9 Installing Printer Options	66
Precaution When Installing Printer Options	66
Installing Memory DIMM	66
Removing the Memory DIMM	68
Installing a Network Card	68
Using the Hard Disk	69
Installing the Hard Disk	69
Printing with the Optional Hard Disk	70
Installing an Optional Tray 2	72
Installing a Duplex Unit	74
Printing on Both Sides of Paper	74
10 Specifications	75
Printer Specifications	75
Paper Specifications	76
Overview	76
Supported Sizes of Paper	76
Guidelines for Using Paper	77
Paper Specifications	78
Paper Output Capacity	78
Printer and Paper Storage Environment	78
Envelopes	78
Labels	79
Transparencies	79
Index	80
Software section	82
Software section Contents	83
1 Installing Printer Software in Windows	86
Installing Printer Software	86
Installing Software for Local Printing	86
Installing Software for Network Printing	89
Changing the Software Language	92
Reinstalling Printer Software	92
Removing Printer Software	93
2 Basic Printing	94
Printing a Document	94
Printer Settings	95
Layout Tab	95
Paper Tab	96
Graphics Tab	97
Extras Tab	98
About Tab	99
Printer Tab	99
Using a Favorite Setting	99
Using Help	99
3 Advanced Printing	100
Printing Multiple Pages on One Sheet of Paper (N-Up Printing)	100
Printing Posters	101
Printing Booklets	101
Printing on Both Sides of Paper	102
Printing a Reduced or Enlarged Document	103
Fitting Your Document to a Selected Paper Size	103
Using Watermarks	104
Using an Existing Watermark	104
Creating a Watermark	104
Editing a Watermark	105
Deleting a Watermark	105
Using Overlays	105
What is an Overlay?	105
Creating a New Page Overlay	105
Using a Page Overlay	106
Deleting a Page Overlay	107
4 Using Windows PostScript Driver	108
Printer Settings	108
Advanced	108
Using Help	108
5 Sharing the Printer Locally	109
Setting Up a Host Computer	109
Setting Up a Client Computer	109
6 Using Smart Panel	110
Understanding Smart Panel	110
Opening the Troubleshooting Guide	110
Using Printer Settings Utility	111
Using Onscreen Help File	111
Changing the Smart Panel Program Settings	111
7 Using Your Printer in Linux	112
System Requirements	112
Installing the Printer Driver	113
Changing the Printer Connection Method	114
Uninstalling the Printer Driver	115
Using the Configuration Tool	115
Changing LLPR Properties	116
8 Using Your Printer with a Macintosh	117
Installing Software for Macintosh	117
Setting Up the Printer	118
For a Network-connected Macintosh	118
For a USB-connected Macintosh	118
Printing	119
Printing a Document	119
Changing Printer Settings	119
Printing Multiple Pages on One Sheet of Paper	120
Duplex Printing	121

Match case Limit results 1 per page

Solving Problems

Half the

page is

blank.

The page layout is

too complex.

Simplify the page layout and remove

any unnecessary graphics from the

document.

Install more memory in your printer.

See “Installing Memory DIMM” on

page 9.1.

The page orientation

setting may be

incorrect.

Change the page orientation in your

application. For details, see the

Software Section

The paper size and

the paper size

settings do not

match.

Ensure that the paper size in the

printer driver settings matches the

paper in the tray.

Or, ensure that the paper size in the

printer driver settings matches the

paper selection in the software

application settings you use.

The paper

keeps

jamming.

There is too much

paper in the paper

tray.

Remove excess paper from the tray.

If printing on special materials, use

the Multi-Purpose Tray.

An incorrect type of

paper is being used.

Use only paper that meets printer

specifications.

If printing on special materials, use

the Multi-Purpose Tray.

An incorrect output

method is being

used.

Special print materials, such as thick

paper, should not be printed using

the output tray (face-down). Use the

rear cover (face-up) instead.

There may be debris

inside the machine.

Open the top cover and remove the

debris.

The printer

prints, but

the text is

wrong,

garbled, or

incomplete.

The printer cable is

loose or defective.

Disconnect and reconnect the printer

cable. Try a print job that you have

already printed successfully. If

possible, attach the cable and

printer to another computer and try

a print job that you know works.

Finally, try a new printer cable.

The wrong printer

driver was selected.

Check the application’s printer

selection menu to ensure that your

printer is selected.

The software

application is

malfunctioning.

Try printing a job from another

application.

Problem

Possible Cause

Solution

The printer

prints, but

the text is

wrong,

garbled, or

incomplete.

(Continued)

The operating

system is

malfunctioning.

If printing from Windows (any

version), exit to a DOS prompt and

verify functionality with the following

command: At a

C:\

prompt, type

Dir LPT1

, and press

Enter

. (This

assumes you are connected to

LPT1.)

Exit Windows and reboot the

computer. Turn the printer off and

then back on again.

You may start your

job before turnning

the

printer on.

Make sure that you turn on the

printer and start your job.

Pages print,

but are

blank.

The toner cartridge

is defective or out of

toner.

Redistribute the toner cartridge. See

page 6.2.

If necessary, replace the toner

cartridge. See page 6.3.

The file may have

blank pages.

Check the file to ensure that it does

not contain blank pages.

Some parts, such as

the controller or the

board, may be

defective.

Contact a service representative.

The

illustrations

incorrectly in

Adobe

Illustrator.

The setting in the

software application

is wrong.

Select

Download as Bit Image

the

Advanced Options

window of

the graphic properties. Print the

document again.

Problem

Possible Cause

Solution