Samsung SCX4521F Service Manual - Page 127

Software Problems . Causes and Solutions - driver windows 10

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Troubleshooting 6.10 Software Problems - Causes and Solutions 6.10.1 The printer is not working (1) • Description While Power turned on, the printer is not working in the printing mode. Check and Cause 1. Run Self-Test Mode: using the menu buttons print the test page. 2. Check that the PC and the printer are properly connected and that the toner cartridge installed correctly. 3. Printing is not working in the Windows. 4. Check that the printer cable is directly connected to the printer. Solution 1. If the test print works that means there are no problems in the printer itself. If the test printing does not work that means the printer is faulty and the problem is not due to computer software or driver settings. 2. Replace the printer cable. If the problem is not solved even after the cable is replaced, check the amount of the remaining toner. (refer to Toner Cartridge Service 7-6, Page 7-25) 3. Check that the connection between PC and printer port are correcct. If you use windows, check that the printer driver in the controller is set up correctly set up, the correct port is selected and 'Use On-line' is selected in the driver. If the printer driver is properly set up try printing a test page from the driver properties. Check in which program printing is not working. Try opening 'Note Pad' and printing. If the printer is not working in a certain program, adjust the setup within that program. Sometimes, the printout is normal within the Windows basic programs, but it's not working in a particular program. In this case, uninstall and reinstall the new driver. If the printer is not working in the Windows basic programs and you are printing using the parallel port check the port setting in CMOS is on ECP and that the address is IRQ 7 and 378 (for parallel port 1). Try using USB instead of parallel - or vice versa. 4. If you have other devices that need to share the printer port try temporarily disconnecting these devices and perhaps even uninstalling their drivers) to ensure the printer works by itself. If you are using a USB hub try connecting directly to the back of the PC instead. 6-32 Service Manual Samsung Electronics

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Samsung Electronics
Service Manual
Troubleshooting
6-32
6.10 Software Problems – Causes and Solutions
6.10.1
The printer is not working (1)
• Description
While Power turned on, the printer is not working in the printing mode.
Check and Cause
Solution
1. Run Self-Test Mode: using the menu buttons print the
test page.
2. Check that the PC and the printer are properly
connected and that the toner cartridge installed
correctly.
3. Printing is not working in the Windows.
4. Check that the printer cable is directly connected to the
printer.
1. If the test print works that means there are no
problems in the printer itself. If the test printing does
not work that means the printer is faulty and the
problem is not due to computer software or driver
settings.
2. Replace the printer cable. If the problem is not
solved even after the cable is replaced, check the
amount of the remaining toner. (refer to Toner
Cartridge Service 7-6, Page 7-25)
3. Check that the connection between PC and printer
port are correcct. If you use windows, check that the
printer driver in the controller is set up correctly set
up, the correct port is selected and ‘Use On-line’ is
selected in the driver. If the printer driver is properly
set up try printing a test page from the driver proper-
ties. Check in which program printing is not working.
Try opening ‘Note Pad’ and printing. If the printer is
not working in a certain program, adjust the setup
within that program.
Sometimes, the printout is normal within the
Windows basic programs, but it's not working in a
particular program. In this case, uninstall and re-
install the new driver. If the printer is not working in
the Windows basic programs and you are printing
using the parallel port check the port setting in
CMOS is on ECP and that the address is IRQ 7
and 378 (for parallel port 1). Try using USB instead
of parallel – or vice versa.
4. If you have other devices that need to share the
printer port try temporarily disconnecting these
devices and perhaps even uninstalling their drivers)
to ensure the printer works by itself. If you are using
a USB hub try connecting directly to the back of the
PC instead.