Sharp AN-ACS1U ANACS1U Operation Manual - Page 30

Troubleshooting chart Many potential problems can be resolved by the owner without calling a service technician. If something is wrong with this product, check the following before calling your authorized SHARP dealer or service center. General Symptom Possible cause No sound is heard. The sound from subwoofer is not well balanced. Left and right channels are reversed. Noise is heard during playback. When a button is pressed, the unit does not respond. The power is not turned on. The information is not displayed even if the unit is turned on. • Is input switching (selection) proper? • Is muting activated? • Is the volume level set to "0"? • Is power to the connected source component turned on? • Is the source component connected to the correct input? • Is the subwoofer sound level set to the minimum or maximum level? • Are the analog audio cables for left channel and right channel connected to the correct input? • Move the unit away from any computers or mobile phones. • Set this unit to the stand-by mode and then turn it back on. If the unit is still malfunctions, reset it. • Is the unit unplugged? •The protection circuit may be activated. Unplug and plug in the power cord again after 5 minutes or more. • Is the display set to the DIM mode? Set the DIM mode to OFF. Reference page P. 19, 26 P. 18 P. 18 - P. 14, 15 P. 18 P. 14, 15 - P. 16, 29 P. 16 P. 29 P. 18 AQUOS LINK Symptom Possible cause AQUOS LINK function does not work properly. • Is the HDMI cable properly connected? Connect the HDMI cable correctly and then perform the reset procedure. • Try switching the input manually to check whether video from the player is reproduced. AQUOS TV remote control does not operate the AQUOS AUDIO system. • Is the AQUOS TV remote control being pointed at the AQUOS TV? • Is the AQUOS TV set to "By AQUOS AUDIO SP" mode? • Is an HDMI CEC-enabled component being used? • Check whether the batteries of the AQUOS TV remote control are still good. Cannot reproduce sound from AQUOS TV with the AQUOS AUDIO system. • Are the AQUOS TV audio output and the AUX1 connector on the AQUOS AUDIO system connected correctly via optical fiber audio cable? • Is the AQUOS TV set to "By AQUOS AUDIO SP" mode? No sound or picture. • Is HDMI compliant equipment being used? • Is the HDMI cable connected correctly? Connect the HDMI cable correctly and then perform the reset procedure. • Do not connect or disconnect an HDMI cable while power is on. This may lead to operation problems and can cause the picture to disappear. Power goes off suddenly. • Is the HDMI cable connected correctly? Connect the HDMI cable correctly and then perform the reset procedure. Switching on the player does not turn on the AQUOS AUDIO system or AQUOS TV. • Try setting the player to the playback condition. When playback is activated, power to the AQUOS AUDIO system and AQUOS TV should come on. During playback of video media from the player, there is a time shift (lip sync error) between the image on the AQUOS TV and the sound from the AQUOS AUDIO system. • Try setting the audio delay function (DLY) to ON. This will delay the sound reproduced by the AQUOS AUDIO system, which serves to reduce the lip sync error. Reference page P. 14, 15 P. 19 P. 24 P. 25 - - P. 14 P. 25 - P. 14, 15 P. 29 - P. 14, 15 P. 29 - P. 27 Remote control Symptom Possible cause The remote control does not operate properly. The unit cannot be turned on with the remote control. • Is the battery polarity respected? • Are the batteries dead? • Is the distance or angle incorrect? • Are there any obstructions in front of the unit? • Is the remote control sensor exposed to strong light (inverter fluorescent light, direct sunlight, etc.)? • Is the remote control for another equipment used simultaneously? • Is the AC power cord of the unit plugged in? • Are the batteries inserted? 28 Reference page P. 17 - P. 17 - P. 17 - P. 16 P. 17