Sharp MX-M4070 Troubleshooting Guide - Page 48

Image Send Problems CHECKLIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. ? Problem TRANSMISSION DOES NOT TAKE PLACE AUTO SELECTION OF THE COLOR MODE DOES NOT TAKE PLACE CORRECTLY THE RECEIVED IMAGE FILE CANNOT BE OPENED I DON'T KNOW HOW TO SPECIFY THE ORIGINAL/SEND SIZE TRANSMISSION TAKES A LONG TIME A DESTINATION IS PRE-SELECTED THE SCANNED IMAGE IS CLIPPED THE QUALITY OF THE SCANNED IMAGE IS POOR THE SCANNED IMAGE IS BLANK THE SCANNED IMAGE IS UPSIDE DOWN OR ON ITS SIDE JPEG WAS SELECTED FOR THE FILE TYPE BUT THE FILE WAS CREATED AS A TIFF FILE THE FILE SIZE IS LARGE AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE EDITED OR DELETED Check Did you select the correct destination (destination information)? Is the correct information (e-mail address or FTP server information) stored for that destination? Does the image file exceed the e-mail attachment limit set in the setting mode (administrator)? Did the image file exceed the file attachment size limit of your mail server? (When Scan to E-mail is used) Has the folder on the destination computer been set as a shared folder so that files can be sent to it? (When using Scan to Network Folder) Is [IPsec Settings] enabled on the machine? (When using Scan to Network Folder) Did you place an original that is folded? Are both direct SMTP addresses and other addresses set as destinations? Are you scanning one of the following types of originals? Does the viewer program used by the recipient support the format of the received image data? Does a message appear prompting you to enter your password? Are you using Easy mode? Is the resolution setting appropriate at the time of scanning? Is [Default Address Setting] enabled in the setting mode? Is the original scan size setting smaller than the actual original size? Is the original printed matter such as a book or magazine? When scanning a color or grayscale original, is the color mode set to [Mono2]? Are Internet fax addresses included in the transmission? Is the resolution setting too low? Is the compression ratio too high? Is the original placed face up or face down correctly? Are Internet fax addresses included in the transmission? Did you select [Mono2] in color mode? Was the color mode set to [Grayscale] when you scanned a monochrome original? Is the resolution setting too high? Is the compression ratio too low? Has the maximum number of keys been stored? Is the key being used in a reserved transmission or a transmission in progress? Has your administrator enabled a function that prevents editing/deleting? Page 49 49 49 49 49 49 49 50 50 50 50 51 51 51 52 52 52 52 52 52 53 53 53 53 53 54 54 54 48