Sharp UX-B800SE UX-BX800SE Operation Manual - Page 58

Troubleshooting, Problems and Solutions

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Problems and Solutions 10. Troubleshooting Problems and Solutions If you have any problems with the machine, first refer to the following troubleshooting guide. If you cannot solve the problem, call Sharp's Customer Assistance Center at 1-877-794-8675. ♦ For network connection problems (Fax to E-mail), see page 16. Line error Problem Solution LINE ERROR appears in the display. A line error occurs when your machine cannot communicate correctly with another fax machine. The error is usually due to a problem on the phone line. Try faxing again. If unsuccessful, check the following: • Check the connection. The cord from the TEL. LINE jack to the wall jack should be no longer than six feet. • Make sure there are no modem devices sharing the same telephone line. • Check with the other party to make sure their fax machine is functioning properly. • Have your telephone line checked for line noise. • Try connecting the machine to a different phone line. • If the error persists, the machine may need service. Dialing and transmission problems Problem Solution No dial tone when you pick up the handset or press the SPEAKER key. • Make sure the handset cord is connected to the correct jack. See Connect the handset on page 7. • Make sure that the telephone line is properly connected to both the TEL. LINE jack and the wall jack (see page 11). • Make sure that the telephone line is good. 56

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Problems and Solutions
56
Line error
Problem
Solution
LINE ERROR appears in
the display.
A line error occurs when your machine cannot
communicate correctly with another fax machine. The
error is usually due to a problem on the phone line.
Try faxing again. If unsuccessful, check the following:
•
Check the connection. The cord from the
TEL. LINE
jack to the wall jack should be no longer than six feet.
•
Make sure there are no modem devices sharing the
same telephone line.
•
Check with the other party to make sure their fax
machine is functioning properly.
•
Have your telephone line checked for line noise.
•
Try connecting the machine to a different phone line.
•
If the error persists, the machine may need service.
10.
Troubleshooting
Problems and Solutions
If you have any problems with the machine, first refer to the following
troubleshooting guide. If you cannot solve the problem, call Sharp's Customer
Assistance Center at 1-877-794-8675.
♦
For network connection problems (Fax to E-mail), see page 16.
Dialing and transmission problems
Problem
Solution
No dial tone when you
pick up the handset or
press the
SPEAKER
key.
•
Make sure the handset cord is connected to the
correct jack. See
Connect the handset
on page 7.
•
Make sure that the telephone line is properly
connected to both the
TEL. LINE
jack and the wall
jack (see page 11).
•
Make sure that the telephone line is good.