Sony BDV-HZ970W Operating Instructions - Page 73

Additional Information Symptom Problems and solutions Bonus contents or other data that • Try the following: 1 Remove the disc. 2 Turn the system off. 3 Remove and are contained in a BD-ROM reconnect the USB device (page 36). 4 Turn the system on. 5 Insert the BD- cannot be played. ROM with BONUSVIEW/BD-LIVE. The unit does not work and "CHILD LOCK" appears in the front panel display when you press any button on the unit. • Set the child lock function to off (page 55). The system menu does not work. • Press HOME on the remote. USB device Symptom The USB device is not recognized. Problems and solutions • Try the following: 1 Turn the system off. 2 Remove and reconnect the USB device. 3 Turn the system on. • Make sure that the USB device is securely connected to the (USB) port. • Check if the USB device or a cable is damaged. • Check if the USB device is on. • If the USB device is connected via a USB hub, disconnect it and connect the USB device directly to the unit. S-AIR Symptom Wireless transmission is not activated. (The indicator of the S-AIR sub unit flashes green slowly or turns red.) There is no sound from the S-AIR sub unit, noise is heard from the S-AIR sub unit, or sound from the S-AIR sub unit skips. Problems and solutions • Check that the wireless transceiver is inserted correctly into the unit and S-AIR sub unit (page 27). • Confirm the S-AIR IDs of the unit and S-AIR sub unit (page 46). • Confirm the pairing setting (page 48). • See "If wireless transmission is unstable" (page 49). • Sound transmission is poor. Move the S-AIR sub unit so that the indicator turns green. • Move the system away from other wireless devices. • Avoid using any other wireless devices. • If you use another S-AIR main unit, place it more than 25 feet (8 meters) away from the unit. • Place the S-AIR main unit and S-AIR sub unit closer together. • Avoid use of equipment that generates electromagnetic energy, such as a microwave oven. • Place the S-AIR main unit and S-AIR sub unit away from other wireless products. • See "If wireless transmission is unstable" (page 49). • Change the S-AIR ID settings of the S-AIR main unit and S-AIR sub unit. • Turn off the system and S-AIR sub unit, then turn them on. BRAVIA Internet Video Symptom Problems and solutions The picture/sound is poor/certain • Picture/sound quality may be poor depending on Internet content providers. programs display with a loss of • Picture/sound quality may be improved by changing the connection speed. detail, especially during fast- Sony recommends a connection speed of at least 2.5 Mbps for standard- motion or dark scenes. definition video and 10 Mbps for high-definition video. • Not all videos contain sound. 73US