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Sony HDR-CX330 User Manual - Page 8

Troubleshooting - accessories

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Additional information Precautions About the AVCHD format About the memory card About the InfoLITHIUM battery pack Handling of this product On use and care On connecting to a computer or accessory etc. Notes on optional accessories On moisture condensation Notes on disposal/transfer the ownership of this product (models equipped with the internal memory) Maintenance On handling the LCD monitor To clean the casing and the projector lens surface (models with the projector) About care and storage of the lens Using this product abroad Using this product abroad World time difference Trademarks On trademarks License Notes on the License Zoom magnifications Zoom magnifications Troubleshooting Troubleshooting

Section	Page
Digital HD Video Camera Recorder HDR-CX330/CX330E/PJ330E/PJ340/PJ340E/PJ350/PJ350E	1
How to Use	1
Before use	1
Model Information	1
Parts and controls	1
Screen indicators	1
How to operate	1
Getting started	1
Checking the supplied items	1
Power source preparations	1
Initial setup	1
Preparing a memory card	2
Recording	2
Recording movies/photos	2
Useful functions for recording	2
Playback	2
Playing images using Event View	2
Playing images using Highlight Playback	2
Playing MP4 movies (HD movie) (switching the movie format)	2
Editing images from the playback screen	2
Using the built-in projector	3
Playing images on a high definition TV	3
Playing images on a non-high-definition TV	3
Saving images with an external device	3
Using the PlayMemories Home software	3
Saving images on an external media device	3
Creating a disc with a recorder	3
Using the Wi-Fi function	4
What you can do with the Wi-Fi function	4
Controlling via a smartphone	4
Transferring images to a smartphone	4
Transferring images to a computer	4
Transferring images to a TV	4
Connecting a smartphone	4
Installing PlayMemories Mobile	4
Menu operations	4
Using menu items	4
Shooting Mode	4
Camera/Mic	5
Image Quality/Size	5
Playback Function	5
Edit/Copy	6
Setup	6
Charging time/recording time of movies/number of recordable photos	7
Check the charging time	7
Expected recording and playback times for individual batteries	7
Expected movie recording time and number of recordable photos for the internal memory	7
Expected movie recording time and number of recordable photos for memory cards	7
Bit-rate for each recording mode	7
Pixels recorded at each image size of photos	7
Additional information	8
Precautions	8
Handling of this product	8
Maintenance	8
Using this product abroad	8
Trademarks	8
License	8
Zoom magnifications	8
Troubleshooting	8
Troubleshooting	8
If you have problems	9
Overall operations	9
Batteries/power sources	9
Monitor	9
Memory card	9
Recording	9
Playback	10
Wi-Fi	10
Editing movies/photos on this product	10
Playback on a TV	10
Copying/Connecting to other devices	11
Connecting to a computer	11
Self-diagnosis display/Warning indicators	11
Self-diagnosis display/Warning indicators	11
Warning messages	11
Warning messages	11
How to UseBefore useModel Information Model Information	11
To confirm the model name of this product	11
Differences in functions	11
Note	12
How to UseBefore useParts and controls Parts and controls (front/top)	12
How to UseBefore useParts and controls Parts and controls (LCD monitor)	12
How to UseBefore useParts and controls Parts and controls (side)	12
How to UseBefore useParts and controls Parts and controls (back/bottom)	13
To fasten the grip belt	13
How to UseBefore useScreen indicators Screen indicators	13
On the left side of the screen ()	13
At the center of the screen ()	14
On the right side of the screen ()	14
At the bottom of the screen ()	14
Note	14
How to UseBefore useHow to operate Selecting items on the LCD monitor	14
How to UseGetting startedChecking the supplied items Supplied items	15
Hint	15
How to UseGetting startedPower source preparations Attaching the battery pack	15
To remove the battery pack	15
Note	16
How to UseGetting startedPower source preparations Charging the battery pack using the AC Adaptor	16
To store the Built-in USB Cable	16
Note	16
Hint	16
How to UseGetting startedPower source preparations Charging the battery pack using your computer	17
To put the Built-in USB Cable away	17
Hint	17
How to UseGetting startedPower source preparations Turning the power on	17
To turn off the power	17
How to UseGetting startedPower source preparations Using this product supplying power from a wall outlet (wall socket)	18
Note	18
How to UseGetting startedInitial setup Setting the language, date and time	18
Hint	18
Hint	19
How to UseGetting startedInitial setup Adjusting the angle of the LCD monitor for easier viewing	19
How to UseGetting startedInitial setup Displaying items on the LCD monitor	19
Hint	19
How to UseGetting startedPreparing a memory card Inserting a memory card	19
Note	20
Hint	20
How to UseGetting startedPreparing a memory card Types of memory card you can use with this product	20
Types of Memory Stick media you can use with this product	20
Note	20
Types of SD memory card you can use with this product	20
Note	20
How to UseRecordingRecording movies/photos Recording movies	21
Note	21
Hint	21
How to UseRecordingRecording movies/photos Shooting photos	21
Note	22
How to UseRecordingUseful functions for recording Zooming	22
Note	22
How to UseRecordingUseful functions for recording Capturing photos during movie recording (Dual Capture)	22
Note	23
How to UseRecordingUseful functions for recording Recording in mirror mode	23
Hint	23
How to UseRecordingUseful functions for recording Intelligent Auto	23
About the detectable scenes	23
Note	23
How to UsePlaybackPlaying images using Event View Playing movies and photos from the Event View screen	24
Buttons for playback operations	24
Note	24
Hint	24
How to UsePlaybackPlaying images using Event View Screen display on the Event View screen	25
Event View screen	25
Index screen	25
Hint	25
How to UsePlaybackPlaying images using Highlight Playback Playing back a short movie (Highlight Playback)	25
Buttons for playback operations	26
Note	26
How to UsePlaybackPlaying images using Highlight Playback Changing the settings for Highlight Playback	26
Descriptions of menu items	26
How to UsePlaybackPlaying images using Highlight Playback Saving Highlight Playback (Scenario Save)	27
Note	27
How to UsePlaybackPlaying images using Highlight Playback Playing back a saved scenario	27
Hint	27
How to UsePlaybackPlaying MP4 movies (HD movie) (switching the movie format) Playing MP4 movies (HD movie) (switching the movie format)	27
How to UsePlaybackEditing images from the playback screen Notes on editing	28
How to UsePlaybackEditing images from the playback screen Deleting the selected images	28
Hint	28
How to UsePlaybackEditing images from the playback screen Deleting by date	29
How to UsePlaybackEditing images from the playback screen Dividing a movie	29
Note	29
How to UsePlaybackEditing images from the playback screen Capturing a photo from a movie (models with the internal memory or models with the USB IN/OUT jacks)	29
Note	30
Hint	30
How to UsePlaybackEditing images from the playback screen Viewing trajectory of a moving object (Motion Shot Video)	30
Note	30
Hint	30
How to UsePlaybackUsing the built-in projector Notes on using the projector (models with the projector)	30
How to UsePlaybackUsing the built-in projector Using the built-in projector (models with the projector)	31
How to UsePlaybackUsing the built-in projector Using the projector for your computer or smartphone (models with the projector)	32
Note	32
Hint	32
How to UsePlaybackPlaying images on a high definition TV Connecting this product to a high definition TV	32
Note	33
How to UsePlaybackPlaying images on a high definition TV Using BRAVIA Sync	33
Note	33
How to UsePlaybackPlaying images on a high definition TV On Photo TV HD	33
How to UsePlaybackPlaying images on a high definition TV On the HDMI cable	34
How to UsePlaybackPlaying images on a non-high-definition TV Connecting this product to a non-high-definition TV	34
Note	34
How to UseSaving images with an external deviceUsing the PlayMemories Home software Using the PlayMemories Home software	34
Installing the PlayMemories Home software in your computer	35
How to UseSaving images with an external deviceUsing the PlayMemories Home software Checking the computer system	35
How to UseSaving images with an external deviceUsing the PlayMemories Home software Installing the PlayMemories Home software in your computer	35
Note	36
Hint	36
How to UseSaving images with an external deviceUsing the PlayMemories Home software Disconnecting this product from the computer	36
Note	36
How to UseSaving images with an external deviceUsing the PlayMemories Home software About the dedicated software for this product	36
Note	36
How to UseSaving images with an external deviceUsing the PlayMemories Home software Creating a Blu-ray disc	37
How to UseSaving images with an external deviceSaving images on an external media device Notes on use of the external media	37
Note	37
Devices that cannot be used as an external media device	38
How to UseSaving images with an external deviceSaving images on an external media device Saving images on an external media device	38
How to UseSaving images with an external deviceSaving images on an external media device Saving the desired images in this product to the external media device	38
Hint	39
How to UseSaving images with an external deviceSaving images on an external media device Playing back images in the external media device on this product	39
Hint	39
How to UseSaving images with an external deviceSaving images on an external media device Deleting images in the external media device	39
How to UseSaving images with an external deviceCreating a disc with a recorder Creating a disc with a recorder	40
Note	40
Note	40
Hint	40
How to UseUsing the Wi-Fi functionWhat you can do with the Wi-Fi function What you can do with the Wi-Fi function	41
Saving movies and photos to your computer	41
Transferring movies (MP4) and photos to your smartphone or tablet	41
Using your smartphone or tablet as a wireless remote commander	41
Playing images on a TV	41
Note	41
How to UseUsing the Wi-Fi functionControlling via a smartphone Using your smartphone or tablet as a wireless remote commander	41
Note	42
Hint	42
How to UseUsing the Wi-Fi functionControlling via a smartphone Using your smartphone or tablet as a wireless remote commander using the NFC function (NFC one-touch remote)	42
Note	42
Note	42
Hint	43
How to UseUsing the Wi-Fi functionTransferring images to a smartphone Transferring movies (MP4) and photos to your smartphone or tablet	43
Note	44
Hint	44
How to UseUsing the Wi-Fi functionTransferring images to a smartphone Transferring movies (MP4) and photos to your smartphone or tablet using the NFC function (NFC one-touch sharing)	44
Note	44
Note	44
Hint	45
How to UseUsing the Wi-Fi functionTransferring images to a computer Send to Computer	45
Note	45
How to UseUsing the Wi-Fi functionTransferring images to a TV Playing images on a TV (View on TV)	46
Note	46
How to UseUsing the Wi-Fi functionConnecting a smartphone Connecting to an Android smartphone or tablet	46
How to UseUsing the Wi-Fi functionConnecting a smartphone Connecting to an iPhone or iPad	47
How to UseUsing the Wi-Fi functionConnecting a smartphone Connecting to an NFC-enabled smartphone or tablet	47
Note	47
What you can do with the NFC connection	47
Note	48
How to UseUsing the Wi-Fi functionInstalling PlayMemories Mobile About the PlayMemories Mobile software	48
How to UseMenu operationsUsing menu items Setting up menu items	48
Note	48
To find a menu item quickly	48
When you cannot select a menu item	49
How to UseMenu operationsUsing menu items How to use the keyboard	49
How to UseMenu operationsShooting Mode Movie	49
How to UseMenu operationsShooting Mode Photo	50
How to UseMenu operationsCamera/Mic White Balance	50
Descriptions of menu items	50
Note	51
How to UseMenu operationsCamera/Mic Exposure	51
Descriptions of menu items	51
How to UseMenu operationsCamera/Mic Focus	51
Descriptions of menu items	51
Note	51
Hint	52
How to UseMenu operationsCamera/Mic Low Lux	52
Descriptions of menu items	52
How to UseMenu operationsCamera/Mic Scene Selection	52
Descriptions of menu items	52
Note	53
How to UseMenu operationsCamera/Mic Picture Effect	53
Descriptions of menu items	53
Note	54
How to UseMenu operationsCamera/Mic Fader	54
Descriptions of menu items	54
Note	55
How to UseMenu operationsCamera/Mic Self-Timer	55
Descriptions of menu items	55
How to UseMenu operationsCamera/Mic SteadyShot (Movie)	55
Descriptions of menu items	55
Note	55
How to UseMenu operationsCamera/Mic SteadyShot (Photo)	56
Descriptions of menu items	56
How to UseMenu operationsCamera/Mic Digital Zoom	56
Descriptions of menu items	56
How to UseMenu operationsCamera/Mic Conversion Lens	56
Descriptions of menu items	57
How to UseMenu operationsCamera/Mic Auto Back Light	57
Descriptions of menu items	57
How to UseMenu operationsCamera/Mic Face Detection	57
Descriptions of menu items	57
Note	57
Hint	57
How to UseMenu operationsCamera/Mic Smile Shutter	58
Descriptions of menu items	58
Note	58
How to UseMenu operationsCamera/Mic Smile Sensitivity	58
Descriptions of menu items	58
How to UseMenu operationsCamera/Mic Blt-in Zoom Mic	59
Descriptions of menu items	59
How to UseMenu operationsCamera/Mic Wind Noise Reduct.	59
Descriptions of menu items	59
How to UseMenu operationsCamera/Mic Micref Level	59
Descriptions of menu items	59
How to UseMenu operationsCamera/Mic Ctrl with Smartphone	60
How to UseMenu operationsCamera/Mic My Button	60
How to UseMenu operationsCamera/Mic Grid Line	60
Descriptions of menu items	60
Hint	60
How to UseMenu operationsCamera/Mic Display Setting	61
Descriptions of menu items	61
Note	61
How to UseMenu operationsImage Quality/Size REC Mode	61
Descriptions of menu items	61
Hint	62
How to UseMenu operationsImage Quality/Size Frame Rate	62
Descriptions of menu items	62
Note	62
How to UseMenu operationsImage Quality/Size Dual Video REC	62
Descriptions of menu items	63
Note	63
How to UseMenu operationsImage Quality/Size Image Size	63
Note	63
How to UseMenu operationsPlayback Function Event View	63
How to UseMenu operationsPlayback Function Scenario	63
How to UseMenu operationsEdit/Copy Send to Smartphone	64
How to UseMenu operationsEdit/Copy View on TV	64
How to UseMenu operationsEdit/Copy Send to Computer	64
How to UseMenu operationsEdit/Copy Delete	64
Descriptions of menu items	65
How to UseMenu operationsEdit/Copy Protect	65
Descriptions of menu items	65
Note	65
How to UseMenu operationsEdit/Copy Copy	65
Descriptions of menu items	66
Note	66
How to UseMenu operationsEdit/Copy Direct Copy	66
Note	66
How to UseMenu operationsSetup Media Select (HDR-PJ340/PJ340E/PJ350/PJ350E)	66
Descriptions of menu items	66
Note	67
How to UseMenu operationsSetup Media Info	67
Note	67
How to UseMenu operationsSetup Format	67
Note	67
Hint	67
How to UseMenu operationsSetup Empty (HDR-PJ340/PJ340E/PJ350/PJ350E)	67
Note	68
How to UseMenu operationsSetup Repair Img. DB F.	68
How to UseMenu operationsSetup File Number	68
Descriptions of menu items	68
How to UseMenu operationsSetup Data Code	69
Descriptions of menu items	69
Note	69
How to UseMenu operationsSetup Volume	69
How to UseMenu operationsSetup Motion Interval ADJ	70
How to UseMenu operationsSetup Download Music (HDR-CX330/PJ340/PJ350)	70
How to UseMenu operationsSetup Empty Music (HDR-CX330/PJ340/PJ350)	70
How to UseMenu operationsSetup WPS Push	70
Note	70
How to UseMenu operationsSetup Access point settings	71
Other setting items	71
Note	72
Hint	72
How to UseMenu operationsSetup Edit Device Name	72
Hint	72
How to UseMenu operationsSetup Disp MAC Address	72
How to UseMenu operationsSetup SSID/PW Reset	72
Note	72
How to UseMenu operationsSetup Network Info Reset	73
Note	73
How to UseMenu operationsSetup TV Type	73
Descriptions of menu items	73
How to UseMenu operationsSetup HDMI Resolution	73
Descriptions of menu items	73
How to UseMenu operationsSetup CTRL FOR HDMI	74
Descriptions of menu items	74
How to UseMenu operationsSetup USB Connect	74
How to UseMenu operationsSetup USB Connect Setting	74
Descriptions of menu items	75
Note	75
How to UseMenu operationsSetup USB Power Supply	75
Descriptions of menu items	75
Note	75
How to UseMenu operationsSetup USB LUN Setting	75
Descriptions of menu items	76
How to UseMenu operationsSetup Beep	76
Descriptions of menu items	76
How to UseMenu operationsSetup Monitor Brightness	76
Descriptions of menu items	76
How to UseMenu operationsSetup Airplane Mode	77
Descriptions of menu items	77
How to UseMenu operationsSetup Language Setting	77
How to UseMenu operationsSetup Battery Info	77
How to UseMenu operationsSetup Power Save	77
Descriptions of menu items	77
How to UseMenu operationsSetup Initialize	78
Hint	78
How to UseMenu operationsSetup Demo Mode	78
Descriptions of menu items	78
Note	78
How to UseMenu operationsSetup Date & Time Setting	79
Descriptions of menu items	79
How to UseMenu operationsSetup Area Setting	79
Hint	79
How to UseCharging time/recording time of movies/number of recordable photosCheck the charging time Charging time	79
When using the AC Adaptor	79
When using your computer	80
Hint	80
How to UseCharging time/recording time of movies/number of recordable photosExpected recording and playback times for individual batteries Expected recording time with each battery pack	80
Continuous recording time	80
Typical recording time	80
Hint	80
How to UseCharging time/recording time of movies/number of recordable photosExpected recording and playback times for individual batteries Expected playback time with each battery pack	81
HDR-CX330/CX330E	81
HDR-PJ330E/PJ340/PJ340E/PJ350/PJ350E	81
How to UseCharging time/recording time of movies/number of recordable photosExpected movie recording time and number of recordable photos for the internal memory Notes on recording movies	81
Note	81
How to UseCharging time/recording time of movies/number of recordable photosExpected movie recording time and number of recordable photos for the internal memory Expected recording time of movies	82
HDR-PJ340/PJ340E:	82
HDR-PJ350/PJ350E:	82
Note	83
How to UseCharging time/recording time of movies/number of recordable photosExpected movie recording time and number of recordable photos for the internal memory Expected number of recordable photos	83
How to UseCharging time/recording time of movies/number of recordable photosExpected movie recording time and number of recordable photos for memory cards Notes on recording movies	83
Note	83
How to UseCharging time/recording time of movies/number of recordable photosExpected movie recording time and number of recordable photos for memory cards Expected recording time of movies	83
16 GB	83
32 GB	84
64 GB	84
Note	85
How to UseCharging time/recording time of movies/number of recordable photosExpected movie recording time and number of recordable photos for memory cards Expected number of recordable photos	85
When recording 9.2 M size of images	85
Note	85
How to UseCharging time/recording time of movies/number of recordable photosBit-rate for each recording mode Bit-rate and recording pixels	85
How to UseCharging time/recording time of movies/number of recordable photosPixels recorded at each image size of photos Recording pixels and aspect ratio	86
Photo recording mode, Dual capture:	86
Capturing a photo from a movie:	86
How to UseAdditional informationPrecautions About the AVCHD format	86
What is the AVCHD format?	86
Hint	86
How to UseAdditional informationPrecautions About the memory card	87
On image data compatibility	87
About the Memory Stick media	87
How to UseAdditional informationPrecautions About the InfoLITHIUM battery pack	88
What is an InfoLITHIUM battery pack?	88
To charge the battery pack	88
To use the battery pack effectively	88
About the remaining battery power indicator	89
About storage of the battery pack	89
About battery life	89
How to UseAdditional informationHandling of this product On use and care	89
On recording	89
LCD monitor	90
About this Help Guide, illustrations and on-screen displays	90
On use and storage place	90
When not using this product for a long time	91
Note on this product/battery pack temperature	91
Notes on charging through the Built-in USB Cable	91
LCD monitor	91
On the pre-installed rechargeable battery	91
How to UseAdditional informationHandling of this product On connecting to a computer or accessory etc.	92
How to UseAdditional informationHandling of this product Notes on optional accessories	92
How to UseAdditional informationHandling of this product On moisture condensation	92
If moisture condensation occurs	92
Where moisture condensation frequently occurs	92
How to prevent moisture condensation	93
How to UseAdditional informationHandling of this product Notes on disposal/transfer the ownership of this product (models equipped with the internal memory)	93
How to UseAdditional informationMaintenance On handling the LCD monitor	93
How to UseAdditional informationMaintenance To clean the casing and the projector lens surface (models with the projector)	93
How to UseAdditional informationMaintenance About care and storage of the lens	94
How to UseAdditional informationUsing this product abroad Using this product abroad	94
Power supply	94
Viewing images on a TV connected	94
Viewing high definition image quality (HD) movies	94
On TV color systems	94
Setting to the local time	95
How to UseAdditional informationUsing this product abroad World time difference	95
How to UseAdditional informationTrademarks On trademarks	97
How to UseAdditional informationLicense Notes on the License	98
On GNU GPL/LGPL applied software	98
How to UseAdditional informationZoom magnifications Zoom magnifications	99
When recording a movie with SteadyShot set to [Active]	99
When recording a movie with SteadyShot set to [Intelligent Active]	99
When recording a movie or photo with SteadyShot set to [Standard] or [Off]	99
When [Digital Zoom] is set to [350x]	99
TroubleshootingTroubleshootingIf you have problems If you have problems	99
Note	99
TroubleshootingTroubleshootingOverall operations The power does not turn on.	99
TroubleshootingTroubleshootingOverall operations This product does not operate even when the power is set to on.	100
TroubleshootingTroubleshootingOverall operations The menu settings have been changed automatically.	100
TroubleshootingTroubleshootingOverall operations This product gets warm.	100
TroubleshootingTroubleshootingOverall operations A rattling noise is heard when this product is shaken.	100
TroubleshootingTroubleshootingOverall operations Intelligent Auto is canceled.	100
TroubleshootingTroubleshootingBatteries/power sources The power abruptly turns off.	101
TroubleshootingTroubleshootingBatteries/power sources The POWER/CHG (charge) lamp does not light while the battery pack is being charged.	101
TroubleshootingTroubleshootingBatteries/power sources The POWER/CHG (charge) lamp flashes while the battery pack is being charged.	101
TroubleshootingTroubleshootingBatteries/power sources The remaining battery power is not displayed correctly.	101
TroubleshootingTroubleshootingBatteries/power sources The battery pack is quickly discharged.	102
TroubleshootingTroubleshootingMonitor Menu items are grayed out.	102
TroubleshootingTroubleshootingMonitor The buttons do not appear on the LCD monitor.	102
TroubleshootingTroubleshootingMonitor The buttons on the LCD monitor quickly disappear.	102
TroubleshootingTroubleshootingMonitor There are dots in the shape of a grid on the monitor.	102
TroubleshootingTroubleshootingMonitor The backlight of the LCD monitor turns off if you do not attempt to operate this product for a while.	102
TroubleshootingTroubleshootingMemory card Operations using the memory card cannot be performed.	103
TroubleshootingTroubleshootingMemory card Images stored on the memory card cannot be deleted.	103
TroubleshootingTroubleshootingMemory card The data file name is not indicated correctly or flashes.	103
TroubleshootingTroubleshootingMemory card Images cannot be played back or the memory card is not recognized.	103
TroubleshootingTroubleshootingRecording Pressing START/STOP or PHOTO does not record images.	103
TroubleshootingTroubleshootingRecording Photos cannot be recorded.	104
TroubleshootingTroubleshootingRecording The access lamp remains lit or flashing even if recording has stopped.	104
TroubleshootingTroubleshootingRecording The imaging field looks different.	104
TroubleshootingTroubleshootingRecording The actual recording time for movies is less than the expected recording time of the recording media.	104
TroubleshootingTroubleshootingRecording This product stops recording.	104
TroubleshootingTroubleshootingRecording There is a slight time lag between the moment when START/STOP is pressed and the actual movie recording starts or stops.	105
TroubleshootingTroubleshootingRecording The auto focus does not function.	105