Sony KD-34XBR2 Primary User Manual - Page 74

Troubleshooting - tv problems

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Other Information Troubleshooting Problem Possible Remedies No picture (screen not lit), no sound ❏ If your DTV does not turn on, and a red light keeps flashing, your DTV may need service. Call your local Sony Service Center. ❏ Make sure the power cord is plugged in. ❏ Push the power button on the front of the DTV. ❏ Check to see if the TV/VIDEO setting is correct: when watching TV, set to TV. When watching connected equipment, set to VIDEO 1, 2, 3, 4, 5 or 6, as appropriate. ❏ Try another channel (it could be station trouble). Remote control does not operate ❏ Batteries could be weak. Replace the batteries. ❏ Press TV (FUNCTION) when operating the DTV. ❏ Make sure the DTV's power cord is connected securely to the wall outlet. ❏ Locate the DTV at least 3-4 feet away from fluorescent lights. ❏ Check the orientation of the batteries. Dark, poor or no picture (screen lit), good sound ❏ Adjust the Picture setting in the Video menu (see page 46). ❏ Adjust the Brightness setting in the Video menu (see page 46). ❏ Check antenna/cable connections. Good picture, no sound ❏ Press MUTING so that Muting disappears from the screen (see page 4). Cannot receive upper channels (UHF) when using an antenna ❏ Use Auto Program in the Channel Setup menu to add receivable channels that are not presently in memory (see page 52). No color ❏ Adjust the Color settings in the Video menu (see page 46). Only snow and noise appear on the screen ❏ Check the antenna/cable connections. ❏ Try another channel (it could be station trouble). ❏ Press ANT to change the input mode (see page 4). Picture is displayed, but snow or noise is obvious ❏ Try setting the Picture Mode to Game (see page 46). Only a black screen appears ❏ Indicates there is no signal for the digital channel you are tuned to. Dotted lines or stripes ❏ Adjust the antenna. ❏ Move the DTV away from noise sources such as cars, neon signs, or hair- dryers. DTV is fixed to one channel ❏ Use Auto Program in the Channel Setup menu to add receivable channels that are not presently in memory (see page 52). ❏ Check your Channel Fix settings (see pag e52). Double images or ghosts ❏ Use a highly directional outdoor antenna or a cable (if the problem is caused by reflections from nearby mountains or tall buildings). Cannot select menu item ❏ If the item you want to choose appears in gray, it is not available to be selected. Cannot receive any channels when using cable TV ❏ Use Auto Program in the Channel Setup menu to add receivable channels that are not presently in memory (see page 52). ❏ Check your cable settings. 68

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Other Information
68
Troubleshooting
Problem
Possible Remedies
No picture
(screen not lit),
no sound
❏
If your DTV does not turn on, and a red light keeps flashing, your DTV
may need service. Call your local Sony Service Center.
❏
Make sure the power cord is plugged in.
❏
Push the power button on the front of the DTV.
❏
Check to see if the TV/VIDEO setting is correct: when watching TV, set to
TV. When watching connected equipment, set to
VIDEO 1
,
2
,
3
,
4
,
5
or
6
, as
appropriate.
❏
Try another channel (it could be station trouble).
Remote control
does not operate
❏
Batteries could be weak. Replace the batteries.
❏
Press
TV (FUNCTION)
when operating the DTV.
❏
Make sure the DTV
’
s power cord is connected securely to the wall outlet.
❏
Locate the DTV at least 3-4 feet away from fluorescent lights.
❏
Check the orientation of the batteries.
Dark, poor or no
picture (screen lit),
good sound
❏
Adjust the
Picture
setting in the Video menu (see page 46).
❏
Adjust the
Brightness
setting in the Video menu (see page 46).
❏
Check antenna/cable connections.
Good picture,
no sound
❏
Press
MUTING
so that
Muting
disappears from the screen (see page 4).
Cannot receive upper
channels (UHF) when
using an antenna
❏
Use
Auto Program
in the Channel Setup menu to add receivable channels
that are not presently in memory (see page 52).
No color
❏
Adjust the
Color
settings in the Video menu (see page 46).
Only snow and noise
appear on the screen
❏
Check the antenna/cable connections.
❏
Try another channel (it could be station trouble).
❏
Press
ANT
to change the input mode (see page 4).
Picture is displayed, but
snow or noise is obvious
❏
Try setting the Picture Mode to Game (see page 46).
Only a black screen appears
❏
Indicates there is no signal for the digital channel you are tuned to.
Dotted lines
or stripes
❏
Adjust the antenna.
❏
Move the DTV away from noise sources such as cars, neon signs, or hair-
dryers.
DTV is fixed to one channel
❏
Use
Auto Program
in the Channel Setup menu to add receivable channels
that are not presently in memory (see page 52).
❏
Check your Channel Fix settings (see pag e52).
Double images or ghosts
❏
Use a highly directional outdoor antenna or a cable (if the problem is
caused by reflections from nearby mountains or tall buildings).
Cannot select menu item
❏
If the item you want to choose appears in gray, it is not available to be
selected.
Cannot receive any
channels when using
cable TV
❏
Use
Auto Program
in the Channel Setup menu to add receivable channels
that are not presently in memory (see page 52).
❏
Check your cable settings.