Sony KDS-R60XBR2 Operating Instructions - Page 70
Troubleshooting, TV Guide On Screen System, System
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Other Information Troubleshooting If you have additional questions, service needs, or require technical assistance related to the use of your Sony TV, please visit our website or call one of the following numbers: http://www.sony.com/tvsupport 1-800-222-SONY(7669) for US 1-877-899-SONY(7669) for Canada TV Guide On Screen System Condition Explanation/Resolution The TV Guide On Screen ❏ It can take up to 24 hours for the TV Guide On Screen system to collect channel system does not show channel lineup and program listings information. lineups nor program listings ❏ The Guide collects data when the TV is turned off (via the POWER button on the after initial setup remote control or front panel of the TV), so the TV must be turned off for an extended period of time (e.g. midnight to 6 AM) to collect the lineup and listings information. The Guide information is sent multiple times within a day, so that normal TV watching does not interfere with the collection of programming listings. ❏ Please check your Cable signal feed is connected to the Cable input on the TV, and likewise, if an Antenna is used to collect over-the-air broadcasts, please make sure the Antenna signal feed is connected to the Antenna input on the TV. The Cable and Antenna feeds must be connected directly to the TV. Cable set-top boxes, for example, may not pass the signal required for the Guide to collect lineup and listings data. ❏ Verify the setup information is correct, per Change system settings on page 46. Listings are missing for some ❏ It takes 6 days after initial setup to acquire for all 8 days represented in the Guide. of the days represented in the Thereafter, Guide data is updated daily. The TV must be turned off (via the Guide POWER button on the remote control) on a daily basis in order for the listings information to be continually updated. A channel lineup (channel ❏ If you can see the channel lineup, the Guide is collecting data, but additional time names, numbers and logos) is required to collect the program listings information. appears in the LISTINGS screen, but there are no program titles After a power failure, the ❏ Turn the TV off using the POWER button on the remote control. New program program listings and current listings and the current time should become available within 24 hours. Note that time do not appear the current time information often appears before the program listings. Some channel numbers in the ❏ Correct the channel numbers using the Change channel display under SETUP Guide are incorrect service (see page 46). The TV did not tune to a show ❏ Check the SCHEDULE menu and make sure that the program is listed. that was scheduled with the ❏ Highlight the program under LISTINGS and do the following. Reminder feature • Press the MENU button on the remote control • Press the v to highlight edit reminder, and press . • Make sure that the auto tune option reads yes. 70