Sony KE-42TS2U Operating Instructions - Page 58

Additional Information Additional Information Troubleshooting If, after reading the following instructions, you have additional questions related to the use of your Sony TV, please call one of the following numbers (English only). Customers in the continental United States contact the Direct Response Center at: 1-800-222-SONY (7669) Customers in Canada contact the Customer Relations Center at: (416) 499-SONY (7669) Self-diagnosis function The TV is equipped with a self-diagnosis function. If there is a problem with your TV, the STANDBY/ SLEEP indicator on the front panel will flash repeatedly. Counting the number of flashes helps you inform qualified Sony personnel of the TV's condition. Case1: When the picture turns off and the STANDBY/ SLEEP indicator on the front panel flashes 1 Count how many times the STANDBY/SLEEP indicator flashes in total. It flashes at 3 second intervals. If, for example, the indicator flashes twice, stops flashing for 3 seconds, and flashes twice again, that counts as twice. STANDBY/SLEEP indicator 2 Press POWER on the TV to turn it off, and disconnect the AC power cord, then inform qualified Sony personnel or the above Direct Response Center of the number of flashes. Case 2: When the STANDBY/SLEEP indicator on the front panel flashes while the picture is turned on 1 Press MENU on the remote. 2 Press V/v to select (Unit Status), then press . Un i t S t a t u s Mod e l Name : K E - 3 2 T S 2 U S e r i a l Numb e r : 2 0 0 0 0 0 1 Tempe r a t u r e : OK Fan : OK "Temperature" and "Fan" , t o s e l e c t i t em 3 Check the indication of "Temperature" and "Fan" columns. If "NG" lights in red, and the STANDBY/ SLEEP indicator flashes, press POWER on the TV to turn off the TV, and disconnect the AC power cord. STANDBY/SLEEP indicator Case 2-a: If "NG" appears in the "Temperature" column Install the TV in a cool location so that the temperature of the TV fells. If the ventilation openings are blocked The ventilation openings must never be blocked or covered. Install the TV in a well ventilated place to allow adequate air circulation. Make sure that the STANDBY/SLEEP indicator stops flashing. If the STANDBY/SLEEP indicator still flashes, consult your nearest Sony dealer or Direct Response Center (See the left column). Case 2-b: If "NG" appears in the "Fan" column Consult your nearest Sony dealer or Direct Response Center (See the left column). 58 (US)