Sony MVC-CD350 Operating Instructions - Page 93

Computers, Use the AC Adaptor

Page 93 highlights

Computers Symptom Cause Solution You do not know if the OS - of your computer is compatible. p Check "Recommended computer environment" (page 74). You cannot install PTP - Manager. p In Windows 2000, log on as Administrator (authorized Administrators) (page 81). Your computer does not recognize your camera. • The camera is turned off. • The battery level is low. • You are not using the supplied USB cable. • The USB cable is not connected firmly. • The camera was connected to a computer with the USB cable before installing PTP Manager, so the device was not recognized by the computer. • The USB connectors on your computer are connected to other equipment besides the keyboard, the mouse, and your camera. • PTP Manager is not installed. • The camera is not connected directly to your computer. p Turn on the camera (page 15). p Use the AC Adaptor (page 14). p Use the supplied USB cable (page 84). p Disconnect the USB cable, and connect it again firmly. Make sure that "USB Mode" is displayed on the screen (page 84). p Delete the device which is not recognized, then install PTP Manager (pages 86 and 81). p Disconnect the USB cables except for the ones connected to the keyboard, the mouse, and your camera. p Install PTP Manager (page 81). p Connect the camera directly to your computer without passing through a USB hub or other device. You cannot copy images. • The camera is not correctly connected to your computer. • You are not using the correct copy procedure for your OS. - p Connect the camera and your computer correctly using the USB cable (page 83). p Follow the designated copy procedure for your OS (pages 85 and 87). p If you are using the "ImageMixer Ver. 1.5 for Sony" application software, click on HELP. The image cannot be - played back on a computer. - p If you are using the "ImageMixer Ver. 1.5 for Sony" application software, click on HELP. p Consult the computer or software manufacturer. Troubleshooting 93

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93
Troubleshooting
Computers
Symptom
Cause
Solution
You do not know if the OS
of your computer is
compatible.
p
Check “Recommended computer environment” (page 74).
You cannot install PTP
Manager.
p
In Windows 2000, log on as Administrator (authorized
Administrators) (page 81).
Your computer does not
recognize your camera.
The camera is turned off.
The battery level is low.
You are not using the supplied USB cable.
The USB cable is not connected firmly.
The camera was connected to a computer with
the USB cable before installing PTP Manager,
so the device was not recognized by the
computer.
The USB connectors on your computer are
connected to other equipment besides the
keyboard, the mouse, and your camera.
PTP Manager is not installed.
The camera is not connected directly to your
computer.
p
Turn on the camera (page 15).
p
Use the AC Adaptor (page 14).
p
Use the supplied USB cable (page 84).
p
Disconnect the USB cable, and connect it again firmly. Make
sure that “USB Mode” is displayed on the screen (page 84).
p
Delete the device which is not recognized, then install PTP
Manager (pages 86 and 81).
p
Disconnect the USB cables except for the ones connected to the
keyboard, the mouse, and your camera.
p
Install PTP Manager (page 81).
p
Connect the camera directly to your computer without passing
through a USB hub or other device.
You cannot copy images.
The camera is not correctly connected to your
computer.
You are not using the correct copy procedure for
your OS.
p
Connect the camera and your computer correctly using the USB
cable (page 83).
p
Follow the designated copy procedure for your OS (pages 85
and 87).
p
If you are using the “ImageMixer Ver. 1.5 for Sony” application
software, click on HELP.
The image cannot be
played back on a
computer.
p
If you are using the “ImageMixer Ver. 1.5 for Sony” application
software, click on HELP.
p
Consult the computer or software manufacturer.