Sony NWZ-A826 Operation Guide - Page 136

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136 Troubleshooting Table of Contents Menu Index Bluetooth communication (continued) Symptom You cannot hear the sound from the communicating device. You cannot adjust the volume. The sound distorts or breaks. Cause/Remedy  The Bluetooth device is set to mute volume.  Change the settings to restore the audio function.  The volume is set to zero.  You cannot wirelessly adjust the volume of certain devices. Turn up the volume of the device or the player by hand.  The player or Bluetooth device is not turned on.  Turn it on and set it up for Bluetooth communication.  The Bluetooth device may not support A2DP profile.  Check whether the device supports A2DP profile ( page 75).  The playback of the song or the video has not started.  Start playing back the song or video ( page 21, 52).  The Bluetooth device is not turned on.  Turn on the device and set it up for Bluetooth communication.  Bluetooth connection has ended.  Establish Bluetooth connection ( page 81).  The HOLD switch is set to the HOLD position.  Slide the HOLD switch to the opposite position ( page 11).  You cannot wirelessly adjust the volume of certain devices. Turn up the volume of the device or the player by hand.  A device using 2.4 GHz frequency, such as a wireless LAN device, cordless telephone, or microwave oven, is in use near the player or the device.  Do Bluetooth communication away from electronic devices.  The communication is interfered with by obstacles such as metal, wall, or people.  Remove the obstacles or change the location to secure the communication.  If you have not applied the sound effects in "Sound Effect Preset," "VPT(Surround)" does not work during Bluetooth communication ( page 92). Continued 

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Troubleshooting
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Symptom
Cause/Remedy
You cannot hear the
sound from the
communicating device.
The Bluetooth device is set to mute volume.
Change the settings to restore the audio function.
The volume is set to zero.
You cannot wirelessly adjust the volume of certain
devices. Turn up the volume of the device or the
player by hand.
The player or Bluetooth device is not turned on.
Turn it on and set it up for Bluetooth
communication.
The Bluetooth device may not support A2DP
profile.
Check whether the device supports A2DP profile
(
page 75).
The playback of the song or the video has not
started.
Start playing back the song or video (
page 21,
52).
The Bluetooth device is not turned on.
Turn on the device and set it up for Bluetooth
communication.
Bluetooth connection has ended.
Establish Bluetooth connection (
page 81).
You cannot adjust the
volume.
The HOLD switch is set to the HOLD position.
Slide the HOLD switch to the opposite position
(
page 11).
You cannot wirelessly adjust the volume of certain
devices. Turn up the volume of the device or the
player by hand.
The sound distorts or
breaks.
A device using 2.4 GHz frequency, such as a wireless
LAN device, cordless telephone, or microwave oven,
is in use near the player or the device.
Do Bluetooth communication away from
electronic devices.
The communication is interfered with by obstacles
such as metal, wall, or people.
Remove the obstacles or change the location to
secure the communication.
If you have not applied the sound effects in “Sound
Effect Preset,” “VPT(Surround)” does not work
during Bluetooth communication (
page 92).
Continued
Bluetooth communication
(continued)