Sony NWZ-X1061 Operation Guide - Page 147

The HOLD Settings option is set to Touch Panel Disable

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147 Troubleshooting Table of Contents Index Operation (continued) Symptom Cause/Remedy Cannot see the video, but  The file is a .3gp file. (.3gp only supports audio.) can hear it.  The video is not in the video folder.  Place the video in the video folder by drag-and-drop. The touch panel or the Buttons do not work.  The HOLD switch is set to the HOLD position.  Slide the HOLD switch to the opposite position ( page 10).  The player contains moisture condensation.  Wait a few hours to let the player dry.  The remaining battery power is low or insufficient.  Charge the battery by connecting the player to a running computer ( page 24).  If you charge the battery and nothing changes, press the RESET button to reset the player ( page 143).  While "Connecting" or "Connected USB (MTP)" is being displayed, you cannot operate the player.  Disconnect the USB connection, then operate the player. The buttons work properly, but the touch panel does not work.  The "HOLD Settings" option is set to "Touch Panel Disable" and the HOLD switch is set to the HOLD position.  Slide the HOLD switch to the opposite position ( page 10). Playback does not stop.  With this player, there is no difference between stopping and pausing. When you tap  on the screen or press the  button on the body, playback pauses/stops. The player does not work.  The remaining battery power is insufficient.  Charge the battery by connecting the player to a running computer ( page 24).  If you charge the battery and nothing changes, press the RESET button to reset the player ( page 143). Transferred data cannot be  The built-in flash memory of the player was formatted using found. Windows Explorer.  Format the built-in flash memory on the player ( page 125).  The supplied USB cable was disconnected from the player while data was being transferred.  Transfer usable files back to your computer and format the built-in flash memory on the player ( page 125).  After transferring by drag-and-drop in Windows Explorer, data hierarchy levels do not correspond to the player ( page 28).  Transferred files are not in a playable format. For details, see "Supported file format" of "Specifications" ( page 173).  Songs or videos may not be played back, depending on the file format ( page 173).  Photos may not be displayed, depending on the file size or the file format ( page 65). Continued 

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Troubleshooting
1³¶
1³¶
Symptom
Cause/Remedy
Cannot see the video, but
can hear it.
The file is a .3gp file. (.3gp only supports audio.)
The video is not in the video folder.
Place the video in the video folder by drag-and-drop.
The touch panel or the
Buttons do not work.
The HOLD switch is set to the HOLD position.
Slide the HOLD switch to the opposite position (
page
10).
The player contains moisture condensation.
Wait a few hours to let the player dry.
The remaining battery power is low or insufficient.
Charge the battery by connecting the player to a running
computer (
page 24).
If you charge the battery and nothing changes, press the
RESET button to reset the player (
page 143).
While “Connecting” or “Connected USB (MTP)” is being
displayed, you cannot operate the player.
Disconnect the USB connection, then operate the player.
The buttons work
properly, but the touch
panel does not work.
The “HOLD Settings” option is set to “Touch Panel Disable”
and the HOLD switch is set to the HOLD position.
Slide the HOLD switch to the opposite position (
page
10).
Playback does not stop.
With this player, there is no difference between stopping and
pausing. When you tap
on the screen or press the
button on the body, playback pauses/stops.
The player does not work.
The remaining battery power is insufficient.
Charge the battery by connecting the player to a running
computer (
page 24).
If you charge the battery and nothing changes, press the
RESET button to reset the player (
page 143).
Transferred data cannot be
found.
The built-in flash memory of the player was formatted using
Windows Explorer.
Format the built-in flash memory on the player (
page
125).
The supplied USB cable was disconnected from the player
while data was being transferred.
Transfer usable files back to your computer and format the
built-in flash memory on the player (
page 125).
After transferring by drag-and-drop in Windows Explorer,
data hierarchy levels do not correspond to the player (
page
28).
Transferred files are not in a playable format. For details, see
“Supported file format” of “Specifications” (
page 173).
Songs or videos may not be played back, depending on the
file format (
page 173).
Photos may not be displayed, depending on the file size or
the file format (
page 65).
Continued
Operation (continued)