Sony PCV-E201 User Guide - Page 185

resolves your problem. First Aid, Oil Change, and SOS

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VA!O Micro Tower User Guide Oil Change'** (Sony SOS Edition) This program is preinstalled on your hard disk, and is a useful companion to SOS. Using the Internet, it provides updated device drivers, software fixes and updates provided by Sony for the software titles included with your Sony computer. SOS Oil Change scans your computer to identify software applications and their versions. It then logs on to the Internet, compares your software configuration against the Sony database, and notifies you of the software fixes and updates available for your computer. For each fix and update, it provides an explanation. After selecting the software fixes and updates you require, SOS Oil Change downloads and installs the selected items. If, for any reason, the new software/device driver is not installed successfully, your current configuration will be retained. To contact SOS Oil Change support dial 1888-4SONYPC (1-888-476-6972). 8 Sony Fax-onDemand This service provides you with answers to commonly asked questions. You can use this automated service to request a list of available topics and then select the topics that you want to receive. To contact the Sony fax-on-demand service, call 1-888-4SONYPC (1-888476-6972). (Requires a fax machine or your fax software.) 9 Sony SOS software This preinstalled program connects you to a Customer Support Representative. SOS is available 24 hours a day, seven days a week for 90 days after the original date of purchase. Connect your modem before you call, so the representative can access your system if necessary. "Calling SOS" on page 59 describes how to use the SOS software. Before calling SOS, try running First Aid and Oil Change. You may find that this resolves your problem. First Aid, Oil Change, and SOS are all available from the Help Center on the Start menu. 10 Calling SOS You can call and speak with a Sony Customer Support Representative without using your computer by calling 1-888-4SONYPC (1-888-476-6972). Software support is available 24 hours a day, seven days a week for 90 days after the original date of purchase.

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VA!O Micro Tower User Guide
Oil Change'**
(Sony SOS Edition)
This program is preinstalled on your hard disk, and is
a useful companion to SOS. Using the Internet, it
provides updated device drivers, software fixes and
updates provided by Sony for the software titles
included with your Sony computer. SOS Oil Change
scans your computer to identify software applications
and their versions. It then logs on to the Internet,
compares your software configuration against the
Sony database, and notifies you of the software fixes
and updates available for your computer. For each fix
and update, it provides an explanation. After selecting
the software fixes and updates you require, SOS Oil
Change downloads and installs the selected items. If,
for any reason, the new software/device driver is not
installed successfully, your current configuration will
be retained. To contact SOS Oil Change support dial 1-
888-4SONYPC (1-888-476-6972).
8
Sony Fax-on-
This service provides you with answers to commonly
Demand
asked questions. You can use this automated service to
request a list of available topics and then select the
topics that you want to receive. To contact the Sony
fax-on-demand service, call 1-888-4SONYPC (1-888-
476-6972). (Requires a fax machine or your fax
software.)
9
Sony SOS software
This preinstalled program connects you to a Customer
Support Representative. SOS is available 24 hours a
day, seven days a week for 90 days after the original
date of purchase. Connect your modem before you
call, so the representative can access your system if
necessary. "Calling SOS" on page 59 describes how to
use the SOS software. Before calling SOS, try running
First Aid and Oil Change. You may find that this
resolves your problem. First Aid, Oil Change, and SOS
are all available from the Help Center on the Start
menu.
10
Calling SOS
You can call and speak with a Sony Customer Support
Representative without using your computer by -
calling 1-888-4SONYPC (1-888-476-6972). Software
support is available 24 hours a day, seven days a week
for 90 days after the original date of purchase.