Sony PRS-350 User Guide - Page 99

Connection to the computer, The Reader cannot be operated. - software

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Connection to the computer Troubleshooting The Reader cannot be operated.  The Reader cannot be operated when connected to a computer via USB. The Reader cannot be recognized by your computer.  A USB hub or USB extension cable is used for the connection. Connection via an extension cable or USB hub is not guaranteed. Connect the USB cable directly to the computer.  Disconnect the USB cable from the Reader, then reconnect it after a while.  If the Reader is locked, it will not be recognized by your computer , set [Device Lock] to [Off ] ( 90).  While the Reader is connected to a computer, do not turn on, restart, wake up from sleep mode, or shut down the computer. These operations may influence the Reader unrecognizable by the computer. Disconnect the Reader from the computer before performing these operations.  Use the supplied USB cable.  There may be a malfunction with the USB port on your computer. Connect the supplied USB cable to another port on the computer.  It may take a while for the software to be recognized by the computer. Wait for a moment. Table of Contents Index 99

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Troubleshooting
99
Table of Contents
Index
Connection to the computer
The Reader cannot be operated.
The Reader cannot be operated when connected to a
computer via USB.
The Reader cannot be recognized by your computer.
A USB hub or USB extension cable is used for the
connection. Connection via an extension cable or USB
hub is not guaranteed. Connect the USB cable directly to
the computer.
Disconnect the USB cable from the Reader, then
reconnect it after a while.
If the Reader is locked, it will not be recognized by your
computer , set [Device Lock] to [Off] (
90
).
While the Reader is connected to a computer, do not turn
on, restart, wake up from sleep mode, or shut down the
computer. These operations may influence the Reader
unrecognizable by the computer. Disconnect the Reader
from the computer before performing these operations.
Use the supplied USB cable.
There may be a malfunction with the USB port on your
computer. Connect the supplied USB cable to another
port on the computer.
It may take a while for the software to be recognized by
the computer. Wait for a moment.