Synology DS920 Synology High Availability SHA Troubleshooting Guide for DSM 7. - Page 27

to the default gateway interface LAN X on passive server.], passive server.]

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Chapter 2: SHA Troubleshooting 2.2.18 Warning: Abnormal network connection [Details: Failed to connect to the default gateway interface LAN X on both the active server and the passive server.] Warning Abnormal network connection. Details: Failed to connect to the default gateway interface LAN X on both My_Active_ Hostname (active server) and My_Passive_Hostname (passive server). Suggestion: Make sure the Ethernet cables of default gateway interface LAN X on both My_ Active_Hostname (active server) and My_Passive_Hostname (passive server) are properly connected. If the problem persists, please use another cable. LED Indicator Active server • LED on the LAN port: Off Passive server • LED on the LAN port: Off Description The default gateway interface LAN X on the active and passive servers cannot be accessed. Cause This error is usually caused by hardware issues, such as loose cables, broken cables, or switch malfunctions. Resolution 1. Do the following on both the active and passive servers: • Make sure that the Ethernet cable between LAN X and the switch is attached properly, or replace it with another Ethernet cable. • Try another network port on the switch, or use another switch. 2. If you are still unable to resolve the issue, refer to Chapter 3: Contact Customer Service to contact Synology Technical Support for further assistance. Possible Logs • [info] [LAN X] link down. 2.2.19 Warning: Abnormal network connection [Details: Failed to connect to the default gateway interface LAN X on passive server.] Warning Abnormal network connection. Details: Failed to connect to the default gateway interface LAN X on My_Passive_Hostname (passive server). Suggestion: Make sure the Ethernet cables of default gateway interface LAN X on both My_ Active_Hostname (active server) and My_Passive_Hostname (passive server) are properly connected. If the problem persists, please use another cable. LED Indicator Passive server • LED on the LAN port: Off Description The default gateway interface LAN X on the passive server cannot be accessed. Cause This error is usually caused by hardware issues, such as loose cables, broken cables, or switch malfunctions. 25

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25
Chapter 2: SHA Troubleshooting
2.2.18 Warning: Abnormal network connection [Details: Failed to connect
to the default gateway interface LAN X on both the active server and the
passive server.]
Warning
Abnormal network connection.
Details
: Failed to connect to the default gateway interface LAN X on both My_Active_
Hostname (active server) and My_Passive_Hostname (passive server).
Suggestion
: Make sure the Ethernet cables of default gateway interface LAN X on both My_
Active_Hostname (active server) and My_Passive_Hostname (passive server) are properly
connected. If the problem persists, please use another cable.
LED Indicator
Active server
• LED on the LAN port: Off
Passive server
• LED on the LAN port: Off
Description
The default gateway interface LAN X on the active and passive servers
cannot be accessed.
Cause
This error is usually caused by hardware issues, such as loose cables,
broken cables, or switch malfunctions.
Resolution
1. Do the following on both the active and passive servers:
• Make sure that the Ethernet cable between LAN X and the switch is
attached properly, or replace it with another Ethernet cable.
• Try another network port on the switch, or use another switch.
2. If you are still unable to resolve the issue, refer to
Chapter 3: Contact
Customer Service
to contact Synology Technical Support for further
assistance.
Possible Logs
• [info] [LAN X] link down.
2.2.19 Warning: Abnormal network connection [Details: Failed to connect
to the default gateway interface LAN X on passive server.]
Warning
Abnormal network connection.
Details
: Failed to connect to the default gateway interface LAN X on My_Passive_Hostname
(passive server).
Suggestion
: Make sure the Ethernet cables of default gateway interface LAN X on both My_
Active_Hostname (active server) and My_Passive_Hostname (passive server) are properly
connected. If the problem persists, please use another cable.
LED Indicator
Passive server
• LED on the LAN port: Off
Description
The default gateway interface LAN X on the passive server cannot be
accessed.
Cause
This error is usually caused by hardware issues, such as loose cables,
broken cables, or switch malfunctions.