Toshiba 32HLC56 Owners Manual - Page 40

Chapter 7: Troubleshooting General troubleshooting Before calling a service technician, please check this section for a possible cause of the problem and some solutions you can try. Black box on screen • The Closed Caption feature is set to one of the Text modes (T1, T2, T3, or T4). Set the Closed Caption feature to Off (- page 32). Monitor stops responding to controls • If the monitor stops responding to the controls on the remote control or monitor control panel and you cannot turn off the monitor, press and hold the POWER button on the monitor control panel for 5 or more seconds to reset the monitor. Monitor will not turn on • Make sure the power cord is plugged in, and then press p. • The remote control batteries may be dead. Replace the batteries or try the control panel buttons. Picture problems General picture problems • Press + on the remote control or INPUT on the monitor control panel and select a valid video input source (page 25). If no device is connected, no picture will display when you select that particular input source. For device connection details, see page 10. • Adjust the picture qualities (- page 29). • If you are using a VCR, make sure L on the remote control is set correctly (- page 18). • If you have two VCRs connected to your monitor, make sure you have not connected the same VCR to the monitor's output and input connections at the same time. • Do not connect both a standard video cable and an S-video cable to the VIDEO-2 inputs at the same time (- page 13). Noisy picture • If you are watching a tuned analog channel (off-air broadcast or Cable TV), set the CableClear®/DNR feature to Auto to reduce visible interference in the monitor's picture (- page 31). Video Input Selection problems • If the program list does not appear when you press + on the remote control or INPUT on the monitor control panel, press the button a second time, which will change the monitor to the next video input source and display the program list. Poor color or no color • Adjust the Tint and/or Color (- page 30). • When the ColorStream® signal source is active, the VIDEO OUT terminal outputs blank video. To receive video from the VIDEO OUT signal, a standard video or S-video IN terminal must be used instead of the ColorStream® connections. Poor composite or S-video picture • If the image is poor when the monitor is connected to an external A/V device (e.g., DVD player, video game system, set-top box, etc.) try using a ColorStream or HDMI video connection instead. Picture and sound are out of sync • As with all products that contain a digital display, in rare instances, when viewing certain content (e.g.. television broadcasts, video games, DVDs), you may notice that the sound and picture are slightly out of sync. This phenomenon can be caused by various factors including, without limitation, video processing within the monitor, video processing in an attached gaming system, and video processing or different compression rates used by broadcasters in their programming. You may want to try one or more of the following suggestions, which may help to reduce the effect of this phenomenon: - If the monitor is connected to an A/V receiver that has a programmable audio delay feature, use this feature to help synchronize the sound to the picture. - If you notice this phenomenon only on certain TV channels, please contact your local broadcast, cable, or satellite provider to inform them of this issue. Sound problems • The sound may be muted. Press VOLUME. Remote control problems • Make sure the remote control is set to the correct device mode (- page 18). • Remove all obstructions between the remote control and the monitor. • The remote control batteries may be dead. Replace the batteries (- page 16). • The monitor's remote control may not operate certain features on your external device. Refer to the owner's manual for your other device to determine its available features. If the monitor's remote control does not operate a specific feature on the device, use the remote control provided with the device (- pages 18-22). 40