Toshiba BDX3400KU User's Guide for Models BDX2400KU and BDX3400KU - Page 37

Troubleshooting 37 Troubleshooting If you experience any of the following difficulties while using this unit, check the list below before consulting your nearest TOSHIBA dealer. Problem: No reaction to the remote control. No video signal on the display device. Incorrect or no audio / video signal on the amplifier/display device via HDMITM cable. No high-definition video signal on the TV. No audio signal from the loudspeakers of the audio system. Cannot play back a disc. Cannot connect to the network. Solution: Connect the product to the power outlet. Point the remote control at the product. Insert the batteries correctly. Insert new batteries in the remote control. Turn on the TV. Set the TV to the correct external input. Select the correct video resolution. Set TV System of TV correctly If the unit is connected to the unauthorized display device with an HDMITM cable, the audio/video signal may not be output. Ensure the amplifier/display devices setting match the Blu-ray Disc™ player. Does the disc contain high-definition video? High-definition video is not available when the disc does not contain it. Does the TV support high-definition video? High-definition video is not available when the TV does not support it. Turn on the audio system. Set the audio system to the correct external input. Increase the volume level of the audio system. Make sure that the Blu-ray Disc™ player supports the disc. Make sure that the Blu-ray Disc™ player supports the region code of the DVD or Blu-ray Disc™. Clean the disc. Check that the LAN cable connection is properly made. Check that the broadband router and/or modem is correctly connected. Check the Network Connection Setting.