Toshiba Excite Pure AT15-A16 User's Guide for Excite Pure (Jellybean 4.2) - Page 110
Wireless networking problems, Verify that the Service Set Identifier SSID, or network
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110 If Something Goes Wrong Wireless networking problems Wireless networking problems NOTE This section provides general troubleshooting tips for networking problems, specifically wireless (Wi-Fi®) networking. The terms and concepts used assume a basic understanding of networks, and may be for more advanced users. If you need assistance or if you are not familiar with the terminology, please contact Toshiba. ❖ Your device is equipped with an internal Wi-Fi® adapter. Verify that your Wireless connection is enabled. For more information, see "Setting up Wi-Fi® and Bluetooth® connections" on page 41. ❖ Verify that your device can detect access points or routers. If it can detect a Wi-Fi® access point or router then it may be a configuration issue. ❖ Verify that the signal strength is good. ❖ If another device is on the same network, verify that it has network access, and can connect to the Internet. If, for example, the other device cannot browse to a public Web site, the ISP's (Internet Service Provider) service may be disrupted. ❖ Verify that the Service Set Identifier (SSID), or network name, is correct - i.e., that it matches the SSID assigned to the access point you are attempting to connect through. SSIDs are case-sensitive. ❖ If you have enabled any security provisions (closed system, MAC address filtering, Wired Equivalent Privacy [WEP], etc.), check the access point vendor's Web site for recent firmware upgrades. Problems with WEP keys, in particular, are frequently addressed in new firmware releases.