Toshiba PSLD8U-01601E User Manual - Page 127

Operating Basics, Media care, Introduction, Optical disc drive, Grand Tour

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Troubleshooting Problem Slow performance Procedur Your files may be fragmented. Run SCANDISK and defragmenter to check the condition of your files and disk. Refer to your OS documentation or online HELP for information on running SCANDISK and the defragmenter. As a last resort, reformat the hard disk. Then, reload the operating system and other files. If problems persist, contact your dealer. CD-RW/DVD-ROM, DVD Super Multi (±R DL) drive Formore information, refer to Chapter 4, Operating Basics. Problem Procedure You cannot access a Make sure the drive's drawer is securely closed. CD/DVD in the drive Press gently until it clicks into place. Open the drawer and make sure the CD/DVD is properly seated. It should lie flat with the label facing up. A foreign object in the drawer could block laser light from reading the CD or DVD. Make sure there is no obstruction. Remove any foreign object. Check whether the DVD is dirty. If it is, wipe it with a clean cloth dipped in water or a neutral cleaner. See the Media care section in Chapter 4 for details on cleaning. Some CD/DVDs run correctly, but others do not The software or hardware configuration may be causing a problem. Make sure the hardware configuration matches your software's needs. Check the CD/DVD's documentation. Check the type of CD/DVD you are using. Refer to Chapter 1, Introduction for more information. Check the region code on the DVD. It must match that on the drive. Region codes are listed in the Optical disc drive section in Chapter 2, The Grand Tour. User's Manual 9-7

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User’s Manual
9-7
Troubleshooting
CD-RW/DVD-ROM, DVD Super Multi (±R DL) drive
For
more information, refer to Chapter 4,
Operating Basics
.
Slow performance
Your files may be fragmented. Run SCANDISK
and defragmenter to check the condition of your
files and disk. Refer to your OS documentation or
online HELP for information on running
SCANDISK and the defragmenter.
As a last resort, reformat the hard disk. Then,
reload the operating system and other files.
If problems persist, contact your dealer.
Problem
Procedur
Problem
Procedure
You cannot access a
CD/DVD in the drive
Make sure the drive’s drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD or DVD. Make sure
there is no obstruction. Remove any foreign
object.
Check whether the DVD is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral
cleaner. See the
Media care
section in Chapter 4
for details on cleaning.
Some CD/DVDs run
correctly, but others
do not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software’s needs.
Check the CD/DVD’s documentation.
Check the type of CD/DVD you are using. Refer
to Chapter 1,
Introduction
for more information.
Check the region code on the DVD. It must
match that on the drive. Region codes are listed
in the
Optical disc drive
section in Chapter 2,
The
Grand Tour
.