Toshiba Portege WT20 Portege WT20-B Series Windows 8.1 User's Guide - Page 119

Wireless networking problems, Verify that the Service Set Identifier SSID, or network

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119 If Something Goes Wrong Wireless networking problems Wireless networking problems NOTE This section provides general troubleshooting tips for networking problems, specifically wireless (Wi-Fi) networking. The terms and concepts used assume a basic understanding of networks, and may be for more advanced users. If you need assistance or if you are not familiar with the terminology, please see Windows Help and Support or contact your computer technician. ❖ If your device is equipped with an internal Wi-Fi adapter, verify that Airplane mode is OFF, see "Setting up for communications" on page 80. ❖ Verify that your device can detect access points or routers. If it can detect a Wi-Fi access point or router then it may be a configuration issue. ❖ Verify that signal strength is good using the utility provided with the Wi-Fi adapter. ❖ If another computer is on the same network, verify that it has network access, and can connect to the Internet. If, for example, the other computer cannot browse to a public Web site, the ISP's (Internet Service Provider) service may be disrupted. ❖ Verify that the Service Set Identifier (SSID), or network name, is correct - i.e., that it matches the SSID assigned to the access point you are attempting to connect through. SSIDs are case-sensitive. ❖ Check the Windows Control Panel's Device Manager to verify that the Wi-Fi adapter is recognized by the Windows operating system, and that the driver is loaded. To access the Device Manager, swipe in from the right edge of the screen. When the Windows charms appear tap/touch the Search ( ) charm and type Control Panel. Tap/touch Control Panel, System and Security, and then System. Launch the Device Manager in the left pane and carefully note any error messages - these will be very helpful if you should confer with a support technician at a later time.

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119
If Something Goes Wrong
Wireless networking problems
Wireless networking problems
This section provides general troubleshooting tips for
networking problems, specifically wireless (Wi-Fi)
networking.
The terms and concepts used assume a basic
understanding of networks, and may be for more
advanced users. If you need assistance or if you are not
familiar with the terminology, please see Windows Help
and Support or contact your computer technician.
❖
If your device is equipped with an internal Wi-Fi adapter,
verify that Airplane mode is OFF, see
“Setting up for
communications” on page 80
.
❖
Verify that your device can detect access points or
routers. If it can detect a Wi-Fi access point or router
then it may be a configuration issue.
❖
Verify that signal strength is good using the utility
provided with the Wi-Fi adapter.
❖
If another computer is on the same network, verify that it
has network access, and can connect to the Internet. If,
for example, the other computer cannot browse to a
public Web site, the ISP’s (Internet Service Provider)
service may be disrupted.
❖
Verify that the Service Set Identifier (SSID), or network
name, is correct
-
i.e., that it matches the SSID assigned
to the access point you are attempting to connect
through. SSIDs are case-sensitive.
❖
Check the Windows Control Panel's Device Manager to
verify that the Wi-Fi adapter is recognized by the
Windows operating system, and that the driver is
loaded. To access the Device Manager, swipe in from the
right edge of the screen. When the Windows charms
appear tap/touch the
Search
(
) charm and type
Control Panel
. Tap/touch
Control Panel
,
System
and Security
, and then
System
. Launch the
Device
Manager
in the left pane and carefully note any error
messages
-
these will be very helpful if you should
confer with a support technician at a later time.
NOTE