Toshiba Portege WT20 Portege WT20-B Series Windows 8.1 User's Guide - Page 125
If you need further assistance, Since some problems may be related to the operating
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125 If Something Goes Wrong If you need further assistance ❖ Do one installation at a time. If you have several new items to add to your device's system, install just one at a time, creating restore points immediately before each successive installation. This will make it much easier to determine the origin of any new problems. For best results, follow this sequence: 1 Back up critical data. 2 Create a restore point. 3 Install one item of hardware or software. 4 Restart the Windows operating system. 5 Use the new hardware or software for a while, noting any new problems. Make sure that your critical applications (email, business applications, etc.) are working correctly, and verify that important devices are still functioning. 6 For each additional hardware or software item, repeat these steps, starting at step 1 if any of your critical data has changed, or starting at step 2 if no critical data has changed. If you need further assistance If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. Since some problems may be related to the operating system or the program you are using, it is important to investigate all sources. ❖ Review the troubleshooting information in your operating system documentation. ❖ If the problem occurs while you are running a program, consult the program's documentation for troubleshooting suggestions. Contact the software company's technical support group for their assistance. ❖ Consult the dealer from whom you purchased your device and/or program. Your dealer is your best source for current information. For the detailed specifications for your device, visit support.toshiba.com.