Toshiba Tecra A8-EZ8512X User Manual - Page 165

TOSHIBA support, Before you call, Where to write

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Troubleshooting ■ If your hard disk or other storage media contains sensitive data, you should be aware that standard deletion procedures do not remove data from the media. These standard deletion procedures include: ■ Selecting Delete for a target file ■ Putting files in the Recycle Bin and emptying the Recycle Bin ■ Reformatting the media ■ Reinstalling an operating system from the recovery CD-ROM The procedures above delete only the initial part of the data used for file management. This makes the file invisible to the operating system, but the data can still be read by specialized utilities. If you dispose of the PC, please delete all the data on its hard disk drive. Doing so prevents unauthorized use of such data. To ensure your data is not used for unauthorized purposes, you can: ■ Physically destroy the hard disk drive ■ Use a proven specialized utility to overwrite all data ■ Take the hard disk drive to a professional deletion service All data deletion costs will be borne by you. TOSHIBA support If you require any additional help using your computer or if you are having problems operating the computer, you may need to contact TOSHIBA for additional technical assistance. Before you call Some problems you experience may be related to software or the operating system, it is important to investigate other sources of assistance first. Before contacting TOSHIBA, try the following: ■ Review troubleshooting sections in the documentation for software and peripheral devices. ■ If a problem occurs when you are running software applications, consult the software documentation for troubleshooting suggestions. Call the software company's technical support for assistance. ■ Consult the dealer you purchased your computer and/or software from. They are your best sources for current information and support. Where to write If you are still unable to solve the problem and suspect that it is hardware related, write to TOSHIBA at the location listed in the accompanying warranty booklet or visit www.toshiba-europe.com on the Internet. User's Manual 9-22

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User’s Manual
9-22
Troubleshooting
■
If your hard disk or other storage media contains sensitive data, you
should be aware that standard deletion procedures do not remove data
from the media. These standard deletion procedures include:
■
Selecting Delete for a target file
■
Putting files in the Recycle Bin and emptying the Recycle Bin
■
Reformatting the media
■
Reinstalling an operating system from the recovery CD-ROM
The procedures above delete only the initial part of the data used for file
management. This makes the file invisible to the operating system, but
the data can still be read by specialized utilities. If you dispose of the
PC, please delete all the data on its hard disk drive. Doing so prevents
unauthorized use of such data. To ensure your data is not used for
unauthorized purposes, you can:
■
Physically destroy the hard disk drive
■
Use a proven specialized utility to overwrite all data
■
Take the hard disk drive to a professional deletion service
All data deletion costs will be borne by you.
TOSHIBA support
If you require any additional help using your computer or if you are having
problems operating the computer, you may need to contact TOSHIBA for
additional technical assistance.
Before you call
Some problems you experience may be related to software or the operating
system, it is important to investigate other sources of assistance first.
Before contacting TOSHIBA, try the following:
■
Review troubleshooting sections in the documentation for software and
peripheral devices.
■
If a problem occurs when you are running software applications, consult
the software documentation for troubleshooting suggestions. Call the
software company’s technical support for assistance.
■
Consult the dealer you purchased your computer and/or software from.
They are your best sources for current information and support.
Where to write
If you are still unable to solve the problem and suspect that it is hardware
related, write to TOSHIBA at the location listed in the accompanying
warranty booklet or visit
www.toshiba-europe.com
on the Internet.