Vaddio ConferenceSHOT AV ConferenceSHOT AV Integrator s Complete Guide - Page 64

Troubleshooting and Care, Correct a Motor Calibration Error

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Integrator's Complete Guide to the ConferenceSHOT AV Enterprise-Class Conferencing System Troubleshooting and Care When the camera doesn't behave as you expect, check the indicator light on the front before you do anything else. Use this table to determine whether it's time to call Vaddio Technical Support. What is it doing? Possible causes Check and correct Nothing. The light on the front is off. At least one of the cables is bad. The wall outlet is not active. (Check by finding out if it powers something else, such as a laptop or phone charger.) Check using known good cables. Use a different outlet. The camera or its power supply Contact your reseller or Vaddio is bad. Technical Support. The camera is not responding to the remote and the light is yellow. A firmware update is in progress. Wait a few minutes, and try again when the light turns blue. The camera does not respond The remote is not using the to the remote, but the web same IR channel as the interface is available camera. Push the Camera Select 1 button on the remote. The batteries in the remote are Put new batteries in the remote. dead. The camera responds to the The camera is not using the IP Press the Data Screen button on the remote but the web interface is address you browsed to. remote to see camera information. not available. No H.264 video stream. IP streaming is not enabled. Enable IP streaming: Streaming page in the web interface. No USB video stream. USB streaming is not enabled. Enable USB streaming: Streaming page in the web interface. Status light continues to blink The USB cable is not blue. connected. Connect the USB cable. Status light blinks yellow Pan or tilt motor is out of calibration Reset the pan and tilt motors. See Correct a Motor Calibration Error. Correct a Motor Calibration Error If the web interface presents an error message about the motors, or if the camera's status light is blinking yellow, you will need to reset the pan and tilt motors. 1. On the Camera Controls page, select Settings to open the pan and tilt settings box; OR On the System page, go to the Firmware tab if you are on a different tab. 2. Select Pan-Tilt Reset. The motors recalibrate. This takes a few seconds. 60

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Troubleshooting and Care
When the camera doesn't behave as you expect, check the indicator light on the front before you do
anything else.
Use this table to determine whether it's time to call Vaddio Technical Support.
What is it doing?
Possible causes
Check and correct
Nothing.
The light on the front is off.
At least one of the cables is
bad.
Check using known good cables.
The wall outlet is not active.
(Check by finding out if it
powers something else, such
as a laptop or phone charger.)
Use a different outlet.
The camera or its power supply
is bad.
Contact your reseller or Vaddio
Technical Support.
The camera is not responding
to the remote and the light is
yellow.
A firmware update is in
progress.
Wait a few minutes, and try again when
the light turns blue.
The camera does not respond
to the remote, but the web
interface is available
The remote is not using the
same IR channel as the
camera.
Push the Camera Select 1 button on the
remote.
The batteries in the remote are
dead.
Put new batteries in the remote.
The camera responds to the
remote but the web interface is
not available.
The camera is not using the IP
address you browsed to.
Press the Data Screen button on the
remote to see camera information.
No H.264 video stream.
IP streaming is not enabled.
Enable IP streaming: Streaming page in
the web interface.
No USB video stream.
USB streaming is not enabled.
Enable USB streaming: Streaming
page in the web interface.
Status light continues to blink
blue.
The USB cable is not
connected.
Connect the USB cable.
Status light blinks yellow
Pan or tilt motor is out of
calibration
Reset the pan and tilt motors. See
Correct a Motor Calibration Error.
Correct a Motor Calibration Error
If the web interface presents an error message about the motors, or if the camera's status light is blinking
yellow, you will need to reset the pan and tilt motors.
1.
On the Camera Controls page, select Settings to open the pan and tilt settings box;
OR
On the System page, go to the Firmware tab if you are on a different tab.
2.
Select Pan-Tilt Reset. The motors recalibrate. This takes a few seconds.
60
Integrator's Complete Guide to the ConferenceSHOT AV Enterprise-Class Conferencing System