Vtech Kidizoom Smartwatch DX2 Blue User Manual - Page 23

Troubleshooting

Page 23 highlights

TROUBLESHOOTING Check this section if you experience difficulty operating Kidizoom® Smartwatch DX2. Problem Correction The watch has stopped working 1. Turn the Master Power Switch OFF for 30 seconds. 2. Turn the Master Power Switch ON again and then press the Home Button to turn the watch on. It should now work properly. 3. If the watch doesn't work, recharge the battery and repeat steps 1 and 2. (Refer to the battery recharging section for details) Screen is not working correctly 1. Turn the Master Power Switch OFF for 30 seconds. 2. Turn the Master Power Switch ON again and then press the Home Button to turn the watch on. The screen should now function normally. Image taken is not clear 1. Make sure the lighting conditions of the shooting environment are good. 2. Check to see if the camera lens is clean. If you find some dust or dirt on it, please see the steps to clean the lens in Care and Maintenance. Cannot connect the watch to a computer 1. Check the connections on the cable between the watch and the computer and review the Connecting to a Computer section of this guide. 2. Turn the Master Power Switch OFF for 30 seconds. Turn the Master Power Switch ON and reconnect the watch and computer. Check if the files are in the correct directories on the Kidizoom® Smartwatch DX2. Photos should be put in Cannot view videos or photos loaded from a computer the DOWNLOAD\PHOTO folder, and videos should be put in the DOWNLOAD\VIDEO folder on Kidizoom® Smartwatch DX2 when it is connected to a computer. Kidizoom® Smartwatch DX2 only supports the formats below: • Photos in Standard Baseline JPEG • Video in AVI (motion JPEG) created by Kidizoom® Smartwatch DX2 23

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23
TROUBLESHOOTING
Check this section if you experience difficulty operating
Kidizoom
®
Smartwatch DX2.
Problem
Correction
The watch
has stopped
working
1. Turn the
Master Power Switch OFF
for 30 seconds.
2. Turn the
Master Power Switch ON
again and then
press the
Home Button
to turn the watch on. It
should now work properly.
3. If the watch doesn't work, recharge the battery and
repeat steps 1 and 2.
(Refer to the battery recharging section for details)
Screen is
not working
correctly
1. Turn the
Master Power Switch OFF
for 30 seconds.
2. Turn the
Master Power Switch ON
again and then
press the
Home Button
to turn the watch on. The
screen should now function normally.
Image
taken is not
clear
1. Make sure the lighting conditions of the shooting
environment are good.
2. Check to see if the camera lens is clean. If you find
some dust or dirt on it, please see the steps to clean
the lens in Care and Maintenance.
Cannot
connect the
watch to a
computer
1. Check the connections on the cable between the
watch and the computer and review the Connecting
to a Computer section of this guide.
2. Turn the
Master Power Switch OFF
for 30 seconds.
Turn the
Master Power Switch ON
and reconnect
the watch and computer.
Cannot
view videos
or photos
loaded from
a computer
Check if the files are in the correct directories on the
Kidizoom
®
Smartwatch DX2
. Photos should be put in
the
DOWNLOAD\PHOTO
folder, and videos should be
put in the
DOWNLOAD\VIDEO
folder on
Kidizoom
®
Smartwatch DX2
when it is connected to a computer.
Kidizoom
®
Smartwatch DX2
only supports the formats
below:
• Photos in Standard Baseline JPEG
• Video in AVI (motion JPEG) created by
Kidizoom
®
Smartwatch DX2